Run-ChickenReviews of run-chicken.com

EDIT: After publishing this review, Run- chicken contacted me (in slovenian this time). I returned the broken door and they refunded me. Run chicken doors worked great...for a couple of days. I had constant issues with them not opening in the morning or not closing at night. Luckily I figured it out soon enough so I went to check if chickens were left out every morning so they wouldn't cook in the coop. And checked every evening if they are closed in so the fox wouldn't get them. I might as well just open amd close them manually. After trying to claim warranty, their customer service wanted me to send proof of malfunction for which I needed more cameras than I own. Speaking of customer service. This is Slovenian company, I am in Slovenia, tried to talk to them in slovenian and all I got from them were english replies and some offers in DOLLARS. Just thought that was a but strange. Anyway, about 6 months later they updated the app and things started to work, finally. Except when it was somewhat cold outside, the same problems reappeared and persisted until spring when it got warmer. About three weeks after warranty expired, the motor (?) module of the door just cracked open, deeming the door useless. I wrote to them again (in Slovenian), got some automated message in english about expired warranty (fair) and some more offers in dollars. For a product that cost 120€, I'd expect it to work flawlessly and have good customer service, though it's understandable that nothig works 100% of time, but this was a bit much. I really wanted to support fellow Slovenian's product, but all I got was disappointment. I ordered some Temu doors, they work fine and are much much cheaper and are probably manufactured in the same country as Run-chicken anyway.

The new update really messed things up, unfortunately. I have the older T-50 model, which the app wasn't the greatest to begin with, but it worked fine & you could tell the times you had set & battery level etc. Pretty basic, but it worked. After the update I couldn't adjust times or anything. It wouldn't show a "set" or "save" option. I contacted customer service & they were amazing. I sent screen shots & video etc. Apparently I had to adjust the font size to the smallest setting on my phone for the "set" button to show up. I would give 4 stars if the app would at least function like previously. Right now I can get it to set the times to close/ open etc but the app still shows my old times & doesn't give battery level meter anymore, or let you know that what you actually set went through. (before there was a "success" notification after programming) It's a sturdy door. I don't care about "adding my flock" into the app (although it is a cute feature) but I'd rather be able to see the times set on my door & battery level like previously. Hope the next "fix" adds that function back in. 5 stars for the customer service - 1 star for the app after the update.

We were very excited about this door and it's great when it works. Having to use the app to operate it can be problematic, I wish there was a manual button as well. When it's below freezing the door will not operate without manual assistance.

2.5 years ago we bought this door. We have had troubles off and on but mostly it works well. Previously if we messaged their support email we got quick replies and they genuinely seemed to want to help. Now we have a problem that the door is opening at night after it has already closed for no reason. I got one response from support asking for additional Information and since then haven’t had a reply!!! So frustrating!!!

Frame finish is peeling

The Bluetooth connection is terrible. It never wants to connect to my phone. I like the auto settings, but I wish I could more easily connect to the phone on my way to work.

Terrible return process, weeks later I'm still waiting on my refund after return was received along with my tracking number emailed to them and acknowledged from them. Great Product though.

I really, really love their products! The instructions for installation however are challenging. The parts should be labeled with letters or some kind of identification. Customer support was extremely frustrating because I could never speak to a human and was repeatedly asked by email to send a picture and my questions were not being addressed. 24-7 customer support gave me the impression I would be able to get help right a way, but that was not te case. Again, the products are wonderful, and I will most likely continue using the products. I just wish the support was really there.