Ty L.
GREAT PRODUCT - HOPEFULLY CUSTOMER SERVICE IS IMPROVED
First of all I’ll say the idea is great and the product worked great until it didn’t. Randomly quit working after 1 month. We tried all the fixes that customer service said to try and the unit still doesn’t work. 2 months later we still can’t get a replacement. Customer service just keeps telling us to reload the app and replace batteries. Customer service is a joke. I wouldn’t risk the investment on run chicken products. Very disappointed UPDATE- 8-25-25 Customer service reached out shortly after leaving this review and I received a replacement soon after. As stated before product works great and I love not having to open and close the coop door for our chickens. In the future I hope customer service will improve for any future buyers as my first experience with them was very frustrating. With that said they did make it right with us and so for that I changed my initial 1 star review to a 4 star as the product is good.
Response from Run-ChickenAug 13, 2025
Thank you for sharing your feedback, and please accept our sincere apologies for the frustrating experience you’ve had with your door and our customer service. We want to assure you that we have already reached out to you directly to resolve this situation and arrange for the replacement part to be sent to you.