Run-ChickenReviews of run-chicken.com

I am not one to leave reviews, but as others have also mentioned - it seems like this company picks and chooses which customer issues they quickly and efficiently address. We’ve had a Run-Chicken door for about 7 months, and began having issues within the first 3. During this time we reached out to customer service, and spent days going back and forth, taking the door apart, videoing all the parts, putting it back together, videoing it opening and closing, etc. After sending a crazy amount of evidence, they sent us a new motor. (For context, our chickens were getting locked in their coop in the middle of July in temps over 100, I had to go out each morning and manually open the door which defeats the purpose of the product). Fast forward 4 months and we’re having the same issue again, except it’s now it’s an issue of the door not closing, and putting my chickens at risk of predators. We reached out, a few days later they responded asking for the invoice - to which I sent along with the case number for the previous case. I have since reached out multiple times for a follow up with no response. Looks like we’re stuck with a broken door that I’ll have to replace (looking at Omlet, seems to be a bit pricier but their reviews are better), and say goodbye to $140. Disappointing that the product can only seem to last 3-4 months at a time before breaking again. I’d go look elsewhere.

I bought two classic doors through Amazon. The second (Aug 2025) was the updated, bluetooth version and works well. The first one (purchased May 2025) is programmed through a series of flashing lights. The first one was very slow at accepting the codes, initially taking 3 or 4 attempts, to where spending 10 to 20 minutes to program was the norm. Currently will not accept any flashing codes and I reached out to the company. After three days, their response was an email that stated all the directions that are in the app. I replied that I have been doing that all along and it still does not work. Currently I am having to manually open and close the unit. I asked if they would offer me a discount on the upgraded motor since it cost $109 ($20 shy of a new unit), and their reply: NOTHING! The Bluetooth version works well, but their Customer Service is well below par.

Worst customer service ever. You have to email them the problem (in my case password reset), then they put in a ticket, a week later they send me an email for reset without a link to reset. This has happened at least 8 times. I have no way of controlling the door. Every time I email, it is the same. It is ridiculous.

This stupid door keeps them locked in in the am. Leaves the door open at night. Closes early on them. Literally all over the place. Needs to be literally an inch away to open with phone. Not reliable at all. Think we had 6 months or so.

the ordering was easy. This was a gift for my daughter,

Great product and easy to use. Just wish I could set up multiple feeding timers to have a morning and an evening feed rather than leaving it open all day.

So far so good. Eternal door was effortless to install and program. I do think the circuit boards and batteries should have an additional layer of protection against water intrusion but the company responded to my concerns and assured me they have thoroughly tested the components in all weather. The track design is superior to the string systems and the unit is solidly built. One thing they don’t mention is if the structure your attaching it to isn’t perfectly flat then you need to adjust/ be careful how much you tighten the screws. Too tight and this will strain the motor or worse pinch the door. On our old coop the wood was slightly warped causing some strain on the motor. Once adjusted it worked fine. While this was an issue with the wood and not the product, I do think having some sort of stand off washer or something to keep the door frame more rigid to prevent flexing would be an improvement in future models.

We were very excited about this door and it's great when it works. Having to use the app to operate it can be problematic, I wish there was a manual button as well. When it's below freezing the door will not operate without manual assistance.