Run-ChickenReviews of run-chicken.com

I had a manual chicken door rigged with pulleys initially so having the automatic RUN-CHICKEN door has been very convenient not having to go out and open it in the mornings and close it in the evenings. I programmed it for 5 minutes after sunrise and 5 minutes after sunset. It worked great for a year and then I tried to reprogram it and it would not go into programming mode. Customer support sent me a video and they gave me a link that fixed the problem. Customer service responded to me promptly each day until the issue was resolved. I love my RUN-CHICKEN automatic door and the customer service is great!

Had this Chicken door for a couple of years now and it’s worked perfectly! Simple to install and set up and works really well. Would recommend!

I was unable to program my timer on my door the way I always did so I emailed service. They responded that night and got me the information I needed. I was able to program the door another way and my chickens are happy again.

Absolutely brilliant. This is my second door with run chicken. I recently had an issue where my phone couldn't pair with the door, I contacted run chicken and they gave me an instant step by step guide to sorting the problem (it was an issue with my phone, not with the door). Absolutely brilliant company, I highly recommend!

wont work and i do computers for a living I ordered another one from another company

Great product. Customer service is extremely helpful if ever there is an issue.

I have 5 run chicken doors and love them. The new ones are wonderful being able to use with Bluetooth. I can’t say how much easier my life has been with these doors… My girls get only the best and that includes their doors…. I guess I should say I’ve been using these doors for approximately 3 years now… Thank you run chicken fir making life easy tending to chickens ♥️ 🐓♥️

If I could give this zero stars I would. The control board on this failed in less than 6 months. I thought that was inconvenient but good thing it has a 1 year warranty. What they don’t tell you is how hard it is to use the warranty. The list they sent me back of how to troubleshoot and what proof they needed to replace the part was long and would require two phones since it runs off Bluetooth and an app. One phone to run the app and another to video tape the process not working on the app with the door. They clearly didn’t read the email because some of the instructions state to use the reset button to reconnect the Bluetooth. There’s no button on my model which I explained in my inquiry. All I needed them to send me was a new control board, not even an entirely new door. I haven’t had the ability to have someone video tape all this proof for me 1) the app not connecting to the Bluetooth 2) me trying to do a firmware update (which I can’t do because Bluetooth won’t connect to the door) 3) me taking out the batteries, replacing them after several minutes and trying again. 4) me sending a screenshot of the last firmware update. There were more but that’s just off the top of my head. I will never buy a product from a company with this type of customer service again. I clearly explained the troubleshooting I completed that I got from their website— not to mention I’ve read elsewhere this is a completely know issue with these doors. Never ever again.