R.L
The therapist was unprofessional
The therapist I was booked with, Sneha C---, came across as unprofessional during my appointment. Throughout the session, I felt that my concerns were disregarded and that I was not being heard or taken seriously. Her tone and demeanor left me feeling uncomfortable, and it was very different from the professional, empathetic care I have experienced with my previous therapist. On a positive note, Rula's customer service has generally been responsive and helpful whenever I've needed assistance. I hope Rula continues to monitor the quality of care provided by the therapists on its platform so that patients receive the compassionate and professional support they deserve.
Response from RulaJul 13, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.