Cait
Billing sucks
They’re constantly charging cards and it’s never clear what appointment the charge is for. I got charged my co-pay twice in a week when I only see my therapist twice a month. They say to look at statements for the dates, but it’s not on the statements. Plus the charges tab doesn’t have dates either? How? Billing completely sucks with this company. If my therapist wasn’t so great I would leave yesterday.
Response from RulaMay 20, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. We’ll follow up with you directly.



