RulaReviews of rula.com

The whole process was easy to use. From picking out a therapist to receiving emails on upcoming appointments , billing and logging on for the sessions. Most importantly my therapist is excellent and has helped me immensely.

I have the best therapist. So grateful for her. Rula has been great. It’s easy to use. So convenient

Everything seems to be going smoothly. Zoom call is easy, my therapist and I have connected, at this time rula seems to be working for me.

The therapist the convince n on line

Final Update ***Update as of 5/17/24 - Received feedback from Rula customer support and message from my psychiatric Nurse Practitioner and it turned out the NP did not document the session notes per the conversation and agreed upon treatment. This whole process was mentally exhausting and the unsympathetic messages from patient support was not helpful, being that this is a mental health platform. I am definitely afraid of seeing another NP and having a similar issue. I advised Rula that I will not be seeing this practitioner in the future. Not being able to reach my provider through a direct message/email is not ideal for us who may need assistance in a timely manner. I hope Rula and fix this soon. I would like to use this platform in the future since this is the platform used by my insurance but I don’t know how they can assure there will not be a similar experience. 2nd Review ****As of Today 5/16/24 there is no resolution to my prescriptions being sent to my pharmacy as told by my Psychiatric Nurse Practitioner at my initial appointment on 5/7/24 (more that 1 week ago). I don’t understand what is going on, I keep being told that she hasn’t responded to the messages sent and that they will escalate it to the lead NP (that was yesterday 5/15 and still nothing today). I requested information on how to file a complaint and they didn’t provide me with information to file a proper complaint. I really don’t know what to do at this point but let people know that this online platform does not put their patient care as a priority. I really do like the NP and hope this is just an isolated incident and that everything moving forward will have better clarity with my new provider**** Very poor patient support service. There is no way to contact my provider directly and the emails and calls to patient support are a complete waste of time. My provider was very nice and thorough. I am new to online psychiatry (I’ve always seen my providers in person) and I am already having difficulty and miscommunication about my medication. Initial visit was 5/7/24. ***Update 5/14 Responded to Rula’s request to provide additional information to recognize my review as genuine. Waiting for response from Rula*** ***Update 5/15 No resolution to medication issue.

My favorite part of Rula was the ease of finding a new therapist. In just a few clicks you can get scheduled and everything is extremely streamlined.

I have a good rapport with my therapist and I look forward to each session.

I really like the framework for selecting practitioners. It helps you find the best fit for your needs. The scheduling, payments, and systems are flexible and easy to use. The practitioners are sympathetic, they listen, and make great suggestions. Very pleased with the entire process.