RulaReviews of rula.com

The therapist are easy to talk to. There are a wide variety therapist to help with whatever you're going through. I feel heard, and listened to.

Easy to use, to view and make an appointment

My therapist is absolutely exceptional.

I like Rula's ease in checking in for future appointments. Also the drop down button feature where you can automatically join the session via zoom. The sessions and our particular therapist have really been effective for my teen.

Rula allows individuals to control their own healing journey by providing a website that is user friendly, their services can be covered by many different insurances, and filter options are available when searching for your right therapist. Whether you like in-person care or virtual, they allow the user to select their preferible method. If any issues arise, their representatives will answer quickly while being friendly and very helpful.

Thank you for making help affordable! I appreciate the reminders each week about my appointment and also to check in with my provider. With your business, my therapist easily charges me a copay that I can afford and I can get the help I need. Thanks

The patient portal is not the easiest to navigate your appointments unless you already have scheduled ones. I’ve also had the bad experience of being charged a no show fee although I rescheduled my appointment well over 48 hours in advance. I emailed customer service and provided proof that it was an error on their system versus me not showing up to the original appointment and while they did eventually refund me, they made it seem as if they were doing me a favor. That was not the best customer service I’ve received. The therapist selection however is great and the therapist I am working with have been great too. The therapist search feature needs to improve as well because it’s not the smoothest to navigate.

Was charged a no show fee of $99. I did show up, but was too ill with a cold and was coughing to continue. I was with my therapist for about 10 minutes and just had to stop. That’s not not showing up. I contacted billing but they have not responded. My therapist said there was nothing she could do. There are way too many good therapists out there to continue care with Rula. I don’t feel I can trust them, and therefore will not continue therapy services through them. Update: Rula did refund the $99. I am still not impressed with the way this company conducts business. Happily, I found another therapist locally.