Patty T.
2 stars for making it easy to sign up…
2 stars for making it easy to sign up and find a therapist. I'd take one star away for the lack of professionalism and service received from the therapist we chose. First 3 sessions were helpful. After requesting what we would like to work on the therapist canceled one week. At the next scheduled session I was asked multiple times why was I crying which wasn't helping me emotionally. In the same session we were wished well with our situation whereupon we told her we would consider taking a break and cancel ourselves if that's what we decided and later discovered she had cancelled all other appointments with us on her end. I would have preferred being told this is potentially not a good fit as opposed to just being left with no future appointments. She was also condescending towards my husband which we felt was not fair and rude. I also don't like you can only message the therapist 24 hours before a session. We did not receive any anger management techniques as requested or communication techniques as well.
Response from RulaMay 28, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.