RulaReviews of rula.com

It’s all about finding the right provider for you. But I’ve finally find out that I truly enjoy and appreciate! So 10/10

Savannah is a great therapist. She is kind, considerate, and compassionate with patient care. She shows great knowledge and solutions. I am happy to have a black woman as my therapist. As a woman of color it is so important to have representation within this field.

My Note for Everyone: "Rank Rula the company for a true and accurate measure of how the company works, not your therapist. What is the point of getting a quality therapist if you're going to be spending time trying to resolve a simple dispute? The time frame it took to get this resolved is truly unacceptable." Orignal Post: I am extremely disappointed with Rula's appalling customer service and unacceptable billing practices. Despite providing clear evidence that I was wrongly charged an additional $35.00 for each visit without proper notification or contact, Rula has failed to address this issue in a timely manner. My insurance company made attempts to contact Rula, but received delayed responses and was unable to reach a live person either, causing me significant financial hardship. The documentation clearly shows that I consistently paid the proper $10.00 copay during the time of service. Rula's inability to provide an explanation for the double charges is completely unacceptable. I am extremely dissatisfied with Rula's lack of response and professionalism in handling this matter. Update 6/12/2024: This is in response to Rula's stock Message. I have sent my information to Rula via Trustpilot. It is important to note that the response I received from Rula seems to be a standard message used across various platforms for this compliant. Despite this, I have not been promptly contacted by a live person from Rula who can resolve the matter. This generic message can be found on several platforms such as LinkedIn or the Better Business Bureau. I was assured multiple times by a live representative when I called their stock number that someone from Rula's billing department would call me, as well as being promised a call from a supervisor within 24 hours. However, I have not received any of these calls, and it has been 5 business days since I have been promised a call. My complaint started on 5/31/2024 and it is now 6/12/2024. My insurance company confirmed that Rula did not submit the claims to them until after I filed my complaint on June 3rd. They have no record of any claims until June 7th. My insurance also raised concerns about Rula's billing practices as Rula's stock message of 7-30 days for insurance re-processing was flagged as misleading to the insurance representative, as there is no documentation of an initial claim or any request for information for additional co-pays in my insurance system for my particular case. My insurance company has expressed strong concerns about Rula's billing practices. Billing for co-pays in advance is standard practice. However, it seems that billing and verification with the insurance company on Rula's end is not being done in a procedural manner. Additional Update 6/12/2024 14:12 PST: Rula has finally refunded my claim. I had to file complaints to Rula, themselves, my insurance company, my bank, Trustpilot, Linkedin and the Better Business Bureau. All of these companies had to reach out to Rula. A company that requires this much effort to resolve a simple error is not encouraging for doing business with, indeed. I wish my therapist would be on a different platform because she is amazing. However, Rula, the company, falls short in its mission to make mental health care work for everyone. As a person, financial and economic well-being is an integral part of mental health. As noted across multiple platforms, this is not an occasional shortcoming but a consistent falling short in this department for Rula with no improvements noted in sight. I am truly concerned that my next billing for which I have 3 that are still pending, will happen again.

My therapist has been helping me cope with unexpected life changes. I feel I have a connection and my concerns are addressed and not taken lightly. They are discussed in a manner that I believe is truly helping me overcome this difficult time.

Horrible accout system!! They will scam you even if you have health insurance and over charge you hundreds of dollars. They did it to me twice even when I gave them my information. The doctor was bad, spoke in broken English and just wanted to feed me pills. Very bad mental health company I do NOT recommend at all!

I love my therapist! She has an inderstanding of my situation and helps me to be comfortable as who I am. My only problem has been making mistakes on my pre meeting check in. It may be how it's worded but I seem to have been answering that I dislike my therapist when, in actuality, I love her. I will have to be more careful reading it from now on.

The doctor was nice, but the actual service, customer service and fundamental infrastructure of the business is another shocking example of the poor health care in this country. They do not want to help you, never answer the phones, dismissive and negligent if they answer and email (once a day if you’re lucky). I hope one day these types of companies start caring about their patient again.

Quality of care is lacking, therapists are mediocre at best without a proper vetting criteria. They accept anyone with a license. Their platform is not as intuitive or user friendly as any major competitor and many major functions are locked behind contacting support. They also do not bill well to insurance. After updating my insurance in the portal, they tried to charge my old insurance which resulted in a full cost out of pocket charge that I had to pay. I cancelled my account after this. Now 3 months after I quit the service they are trying to come after me for a $41 charge for a service I didn't receive and are threatening collections. No online therapy portal is great, but I cannot in good conscience recommend Rula