RulaReviews of rula.com

I’ve had a great experience so far with my daughter’s therapy sessions. The therapist is in great communication with me and I really appreciate that.

So far our experience has been great. We found a very knowledgeable and experienced therapist to help us with the issues we’ve been facing.

It was an easy process to speak to someone and not a robot. They helped me find the perfect therapist for my needs. I am very happy with my experience.

I like my therapist. I don't like that I don't get confirmation emails or reminders about appointments. I don't like the focus on goal-oriented therapy, it feels like my feelings are getting commodified and the focus is on the outcome as opposed to the journey, which feels rushed, capitalist, and dismissive of deep internal work.

I’m really glad that both therapists I’ve seen at Rula have been so kind, understanding and supportive. I’m still working through some things but I definitely feel like I’m in great and very capable hands.

My therapist is great and I should of took my HSA info off this account when my therapist changed to a different platform. Initially RULA said I had no deductible or copay due for my sessions. Since i never used MH services with this insurance, I didn't question it as they claim to verify everything for you. But after about 9 sessions, my therapist switched to another platform because she was not happy with the technical issues and getting complaints from other clients. About 6 weeks later I get an email saying I do have a deductible and now owe >$1k. No problem, because I believe in paying what I owe. But before I could even contact them, to set up payments, I get a notification that my balance, in full, has been taken from my account! REALLY!? So I contact RULA and the kind lady informs me that she has no direct line to the billing department?! But she would email them my concern, which was to return some of the money so that I could have funds for other medical payments. 2 weeks later a get an email basically saying that I needed to meet my deductible and that is why payment was taken. However the balance was never the issue, the issue was talking a >$1k payment with no notification. I am very disappointed in RULA for how they have handled the payment, but also the deception. They said that they verified my insurance information before I started my sessions, but that could not have been true. And the fact that I didn't get a bill until after I left the platform seems even more suspicious. I would not recommend this platform for therapy unless you truly are 0 copay! I have them 2 stars because I found a great therapist. Without a transparent billing department that can be reached by clients, for resolution of billing/insurance problems and concerns...this company won't last long.

Great therapists, easily navigated their website, responsive customer service.

I would like to start off saying I never found my self in a situation that I would actually need to speak to someone and Im so appreciative that I had the honor to have met Kim Paige she is a amazing person and a great listener, I felt as if Ive know her a lifetime Just want to thank RULA for having amazing staff. Thank you J.Pena