Jody B.
WORST THERAPY EXPERIENCE EVER
Terrible "therapists" who by definition patient abandoned me TWICE, one never showed up and two who mischaracterized facts. If you are doing trauma work STAY AWAY bc my experience has been they are not trained well, are flaky, not compassionate and seemingly hate what they do and are only showing up for a paycheck- at least that is the vibe and attitude I experienced. I've been in great therapeutic relationships before and none of their providers have the skill of an independent truly trauma informed and trained therapist. I found the booking to be terrible the customer service is abhorrent. WORST THERAPY OF MY LIFE! Their therapits only COMPOUNDED my trauma. UPDATE: I sent to Rula three complaints and requests for medical records to be changed and for answers as to why two therapists patient abandoned me and mischaracterized facts of my history and statements. They gave a partial edit of the incorrect statements made by their therapist and have not even responded to the formal complaints and requests that have been sent over a month ago - Again if you just want to kiki with a person maybe try the platform, but for truly effective and safe therapy STAY AWAY and seek out a independent therapist with a sliding scale, if cost is an issue.
Response from RulaAug 11, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.