RulaReviews of rula.com

I am being shown how to deal with family issues causing my stress, I feel my emotional state improving

The patience of my therapist and letting me get out alot of old baggage

We love our therapist. She is very caring and understanding. She knows how to work with our child.

It has been easy to navigate the system, research therapists and connect with the one I chose.

It started off rough for me, but it’s a learning progress. Who works together well. But I absolutely LOVE my new therapist and I felt very comfortable the very first time meeting her. Everyone you talk to over the phone is always kind and never a long wait.

Covered by insurance. Easy to use. Helpful.

Rula has terrible customer service and does not resolve issues in a timely or reasonable manner. I was charge double for a service and made numerous phone calls and emails to request a resolution and a week later, I still have no resolution. It is currently an escalated matter. It’s ironic that these issues come from a mental health service. Truthfully, Rula contributes to stress and frustration, the last thing someone with mental health wants to deal with.

I contacted Rula and requested an lgbt friendly and autism friendly therapist and they assigned me to Dr. Letrilla King. I’m nonbinary trans masc and gay, and right off the bat she deadnamed me the entire session despite me telling her my preferred name. I asked her a few questions, when I asked if she was familiar with working with trans and lgbt clients, she told me her uncle was gay and her nephew is trans but that she wishes he didn’t “shove it” in her face. Also referred to past transgender clients as “transgendered” clients. I asked her autism related questions, and she was clearly not very educated on the topic- though her responses weren’t bad. She kept bringing the topic back around to my gender and the topic of lgbt people, told me that a male client liked wearing women’s underwear and that he had to find a different partner that liked that. ….thats kink related and has nothing to do with lgbt stuff so I’m not sure why she brought that up. I also mentioned my old job and how the staff were very rude and transphobic to me when I wore make-up, claiming that if I was trying to be a man I couldn’t wear any make-up. She agreed with that sentiment until she saw my facial reaction and backtracked, saying gay men and trans people can wear make-up too. When she saw that I was dressed more femme presenting, she randomly brought up that I shouldn’t be upset if people misgender me. If people don’t know or make a mistake, sure. Not sure why she felt the need to tell me that though, unless she meant to imply trans people overreact when being misgendered. Shows her disconnect to how painful and hurtful it is to be misgendered. Overall, it was obvious she wasn’t familiar or educated with working with transgender, lgbt, or autistic clients. I left the session feeling belittled, invalidated, and incredibly upset. It’s very concerning to me that when I asked for an lgbt friendly therapist, she was the one they gave me. IF YOU ARE LGBT OR TRANS, DO NOT GO TO HER. Transgender people are already a very vulnerable group that experience transphobia within their daily lives, it’s very dangerous to refer them to an uneducated therapist who holds transphobic ideals.