Jessica W.
Provider no call/no show
I scheduled my first appointment with Rula. The sign up process was pretty easy. I made my first appointment 72 hours prior to the scheduled time and the Therapist never showed up. I called customer service and they said they would call her. It took 30 minutes for them to call me back to tell me that no one know what is going on. The customer service reps we nice and sympathetic but this is extremely unprofessional Update: I wake up the next day and check my bank account and the charged me a cancelation fee... to add insult to injury, the agent I spoke to told me to select a new provider...they sent me a like to do so. I had to call back because you can't choose a new provider with out canceling the first one. So I tell them that and they advise me to cancel it. Which I did....which triggered a $99 cancelation charge. So now, I have to spend additional time and effort to recover my money. It's basically THEFT! To recap-Your unprofessional "therapist" no showed. Ghosted your company. I follow instructions provided by your customer service reps....and I have to pay you $99??? The experience just gets worse and worse
Response from RulaSep 26, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.