RulaReviews of rula.com

My therapist Camille is helping me work through some very tough trauma right now, helping me discover that I also matter and so do my boundaries. I never worked on them before, but thanks to her help I can see that I do matter and I’m not just a burden to others.

Awful experience. Followed all the instructions required on Rulas website before my first appointment, which included typing in my insurance information, as well as uploading pictures of proof of insurance. Rula failed to bill my insurance, and instead decided to take hundreds of dollars directly out of my account instead. They have taken almost two weeks to even begin correcting their mistake, and they have told me to expect to wait 7-30 or more days while they have my insurance process the claim. As a mental health care company they need to do way better. Tying up peoples money for almost a month can have devastating financial consequences that may send people further into depression and despair. I am only staying with them because it’s my only option to keep my current Therapist. In the future, I will not use a company that pulls money directly from my bank. Medical bills should be exactly that … bills. So that when these errors occur there’s much less devastation to the people involved. Rula is just a rebranded failed company trying to clean up their image, but not do the work required to make that happen.

Excellent customer service....Great providers!! There when I needed it the most!!

I’ve emailed you twice about being stood up and you still never responded. I’ve worked it out with my therapist but YOU are the ones that have failed to respond to emails. Yet, you keep emailing me asking for a review.

I had done my my son's personal info in wrong way and they needed me to correct it. Instead of sending what I needed to do they just kept sending me to different offices. It wasn't until the last notice that someone told me what to do. Plus my son did not like how Stephanie did not engage with him.

I had a very easy time scheduling my appointment and getting what time I needed. They were very kind and informed, but right now I needed to reschedule for other reason, but I would definitely go back when I’m ready to.

As I said before, the high rating I gave is not so much for Rula, but for my fantastic therapist Maitri Joy.

I’ve been using Rula for years now my therapist is AMAZING she has helped me so much. Seeing her has always been great. My issue is with psychiatrist’s I’ve seen a few different ones. I feel like they just push medication and that’s all they want to know. Most of my psychiatrist meets have been 20 minutes or less!! Recently my newest psychiatrist Shannon Pereira gave me medicine that interacts with my pain meds! It’s like she didn’t read my intake form at all! I have chronic pain and now it’s like I have to choose between being in pain or having panic attacks. Dr. Pereira seems very disorganized as previously I’ve asked a question with a direct message and she was like “who are you again?” She didn’t know her own patient while I was new, it still felt hurtful. I want to meet with a psychiatrist who cares about what’s going on not just asking if my meds work and then calling the meeting to an end after that. I think Rula really needs to work on finding better psychiatrists or at least implementing a rule on when a meeting can end!