RulaReviews of rula.com

Juliay is a true professional and was able to connect with my teenage daughter in a meaningful way.

My therapist was wonderful. She listens and gives really good feedback and spends the full hour with me.

How do they justify a $99 no show fee? Kaiser does not charge that. It's crazy. The therapist was great (only reason they got 3 starts), the back end/front of house support is poor, they just report policy and don't payattantion to what you are saying.

First, I was referred for this service by my doctor, then got email that my insurance changed plan that does not cover it. I tried to contact, received responses from 3 different people, one of them asking not to write them too many messages.There is no way to talk to someone on the phone regarding the insurance. Disappointing, because really liked my therapist. "We always advise patients that it’s a good idea to confirm their benefits and cost estimates directly with their insurance to be aware of any charges not covered by their health plan." I was not advised ny no way: electronically or telephonically, I only had estimate 0 copay when I registered online. I will update my review after my case is resolved in any way.

My first session was mainly intake where I was discouraged from anything other than short answers to checklists to help the therapist “get through his paperwork.” I wanted to be able to get actual therapy, so it was awkward having to basically shut up to help the therapist with his paperwork. I guess it’s an HMO thing. He said he had to “come up with a diagnosis” and I didn’t really know what to say to that. I could have put up with it to see if it would get better later on, but I was charged over $200 after being told my deductible was $0. Never again Rula. I would rather go outside of insurance to a therapist I am able to research before selecting them and at least the cost would be something I agree to upfront.

It’s early in the game, it can still go sideways

I like the accessibility of the platform, the quick feedback of customer service and the expertise of the therapists.

Athena is the BEST therapist I have ever spoken with! She thought me about generational dysfunction which is something I have never been told in 54 years. Therapy has been apart of my since I was 9 years old. My childhood was difficult and I brought some of those learned behaviors into my adult life. Forgiveness and understanding were achieved within my family through my sessions with Athena’s knowledge! She is wonderful! Anyone with Hippy parents-latch key kids abused etc would understand!