Kimber B.
Poor communication & billing issues
My normal Wednesday appointment was scheduled but I hadn't received my Zoom invitation. I texted my therapist and she informed me that SHE had canceled the appointment. I was suppose to have received an email which I did not. However, five days later when checking my bank account I noticed that Rula charged ME for canceling the appointment ($99). The nice young man was able to reverse the charges. However, I wouldn't see the money back into my account for 5 days. The communication is very poor with Rula.
Response from RulaOct 22, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.