Jackie D.
It's been very positive in every way
It's been very positive in every way. Making and cancelling appointments is easy, my therapist is great and they always check to see how things are going.

Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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4,972 approved reviews, newest moderated first
Jackie D.
It's been very positive in every way. Making and cancelling appointments is easy, my therapist is great and they always check to see how things are going.
Stephen W B.
Format is easy to use.
R C.
I was looking for a therapist. I hadn’t been in a year and a half and I found some therapist listed on my Sydney app with my insurance when I called. I found out that these people were not actually located in my city, but they were actually part of an online app and program called Rula. I ended up speaking to a gentleman for the first time and requested a male therapist. I was asked how quickly I needed an appointment were there any specific needs I needed? Many questions were asked that were prudent. I was immediately scheduled with a gentleman therapist for Saturday at 4 PM which was only three days or two days after my initial call I think that’s absolutely amazing. The appointment was via zoom setting that up was super easy. I got many notifications reminding me about my appointment. Also it’s very easy to reschedule or cancel the appointment. If you change your mind, I like that I met with my therapist. He was amazing. He gave me all of his information his Therapy numbers he even offered me his cell phone number in case I needed him in an emergency or anything I tell you I really like this guy. I plan on continuing therapy with him and building a relationship. I think he can offer me a lot of good support. I will also say that to my surprise Rula pre-booked me for for additional appointments at first. I thought that’s kind of odd and I wasn’t sure if I needed or wanted for additional appointments but after thinking about it, I realize that I have a significant amount of stress just booking appointments and getting around to doing it and in the right amount of timeframe and not knowing when I need therapy or not, so I inevitably decided that that was a absolute benefit to me that Rula did this and I appreciate it. Also, this review was done via voice text and unedited so do with it what you will and enjoy.
KW L.
Awful beyond belief. The positive reviews must be farmed bots. This is a disreuptable company who takes advantage of sick people. You cannot speak with anyone if you have questions or issues with billing and they are quick to send people to collections. They are outosurced and the people who respond to emails are abusive and dismissive. Do not go to any healthcare practionior that uses this corrupt money grab. Your health will be worse for it, no one would give a positibe unpaid review.
Response from RulaNov 24, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Erika C.
I love how easy and fast making an appointment was and the professional help I received.
Monica B.
This was the best experience I've had with a health tech provider - including my therapist, because it truly feels tailored and personalized to me. The process was easy, therapy session fulfilling and based on my questionnaire, and I like that I'm placed on a cadence schedule with the option to reschedule. Rula has truly lived up to its mission and I've already started spreading the word - especially to those that have found it difficult to find care or find the motivation to sign up for a service like this.
S.R.
It was easy to schedule an appointment and Linda and I work well together. The system makes weekly appointments, but I was able to change that to meet my needs.
Ornela
Inaccaurate information about insurance provided several times.
Response from RulaNov 22, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.