RulaReviews of rula.com

Beatriz is a true professional. She is in tune with what the patient needs and most of all is very caring. Best decision I’ve made is continuing my therapy with Beatriz.

I love therapy.

Rula wrongfully charged me $150 personally instead of my insurance and I had to hold off on receiving therapy for a few weeks until they sorted things out on their end. Customer service had zero urgency or empathy for the situation. It took a month for them to initiate the refund and then they made a mistake during accounting and had to send a check instead of depositing the money. I still haven’t received the check in the mail. **Additional edit added on January 2nd I was just emailed and notified that “ there was a delay in getting checks out. I'm hoping to get a more concrete answer from them and will update you as to when the check has been mailed.” Now we are almost 2 months out with no end in sight for the $150 refund.

My therapist is fine. No complaints. My issue is with the lack of technical support. Since Rula requires the use of Zoom to conduct sessions, what happens when things go wrong? I tried contacting Rula customer support but no one, including a supervisor, was able to assist me with my issue. I was advised to contact Zoom for support. + This is not good customer service. If Zoom was my alternative for support, Rula should have provided a link for support at Zoom, paid for by Rula. I was eventually able to find a Zoom test meeting site, Rula should have at the least provided that link.

Really nice therapist. Zoom doesn't always work though.

Rula has been really helpful in terms of finding a provider that takes my insurance and making it easy to schedule and reschedule appointments with him.

Scheduling was easy. Counselor was knowledgeable.

Love that video calls are available options making visits convenient from anywhere and scheduling is shown through email whereas traditional scheduling is with an appointment card.