Toni L.
Poor Service…
For 2 separate appointments and therapist I received an email saying zero copay. They canceled 1st appt claiming I failed to turn in paperwork. Yesterday I received exact email but today received a text saying this therapist not covered. After a confusing phone call the rep explained the RULA doesn’t take my insurance period. As I understood her, the email saying zero copay is automatically sent to everyone! Poor practice
Response from RulaApr 3, 2025
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.



