Enrique B.
Where to begin
Where to begin? My provider was terrible. She can’t communicate, she can’t operate the computer, she can’t pay attention, and she can’t retain information — she repeats herself and asks the same questions over and over. This is not somebody who should be working with mental health patients. Besides that, they matched me with another provider who, after I paid the co-pay and spent 30 minutes with him, realized he isn’t licensed to prescribe medication in my state. NOT GREAT!!
Response from RulaOct 23, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. If you are open to it, we would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please send us an email at [email protected] and provide us with the email address and full name linked to your account and we’ll follow up with you directly.



