RulaReviews of rula.com

The therapist really understood my son and I appreciate her so much for really connecting with him.

This company is the most aggressive company I have ever tried working with, even the doctors that work there agree how awful they can be for their emails to the patients, I asked for assistance to avoid any extra charges so what I got was no help and a $99 charge for cancellation of all my appointments the appointments were not even going to cost me anything, my therapist told me if I get charged to let him know and he would take care of me, so far no response from anyone, UPDATE… they refunded the money, I’ve updated my review from a 1 to a 3, really could have gone without any issues in the first place, they caused me a lot of undue stress. No a great way to get off on the right foot. Follow up: I did respond to them, not a great experience, I’m sure there’s something better out there, very predatory. Not a good way to treat someone in search of help.

Most importantly, the three therapists I have had contact with through Rula have been professional, compassionate, and skilled. I was able to choose a therapist online by viewing photos and credentials, choose and schedule an appointment, and receive immediate confirmation and assurance that my insurance covered the care. The caliber of the therapists is unmatched in my 15 years of contact with mental healthcare through my insurance.

This company needs more appointment availability from each therapist. Also fix your website, it doesn't have an accurate schedule for each dr. Every time I've made an appointment with a doc on a specific time that works with my schedule it backfires and my scheduled appointment gets cancelled. I still need to find a therapist that can work with my schedule. Its not that hard to manage. Your website needs work. If the docs aren't available then why is the scheduled time and day showing up to book it? Also your auto replies are nowhere near sincere. Please message me through rula messages so we can figure this scheduling out.

Rula made finding a provider very simple because you put your insurance information in from the beginning and only providers who are within network populate, and it is very easy to find a provider that aligns with your preferences based on the filters provided and the providers profiles. I had spent approximately two weeks going through the list of about 200 in network providers that my insurance company had given me only to find that many of the providers albeit aware the right specialty but often didn’t actually take my subgroup of insurance or specialized in a population completely different than what I was looking for. Rula eliminated this daunting process. And within less than 30 seconds of scrolling through the providers populated for my filters, I found both an NP and therapist who I immediately knew I would mesh with and provide the help I was seeking.

The last 10 days I have called, emailed, and had 3-three way calls with my insurance company on the line trying to get $150 refunded that charged me as a self pay when my insurance covers the appointments at a $15 copay. They are awful!! You are not allowed to speak to a supervisor even with the insurance company asking for one. They never call back. I’m more stressed now than when I started.

The first 8 months were great. I loved my provider. Then I got several strange charges. My co-pay was $25. They started billing me $70+ on top of my co-pay. Then I got another charge for $104. I called Rula and they said it was an error on my insurances end. My insurance told me someone from Rula used the wrong billing code, Rula then blamed my provider for the mistake, so I messaged her and she said she has nothing to do with the billing department. I am waiting for my insurance and Rula to resolve this. I was not even going to write this review as I don’t want any further attention from Rula right now, but they did something super sneaky and I am pissed. I had another provider from another company that I recently closed business with but still have a legit balance to pay off. Some how Rula used there platform to contact me about my bill. I should have tried to sign in to my account first and I would have found that it was fake. I checked the credit card I used to pay the debt off and it was from Rula! They tricked me, I fell for it. I AM NEVER going to use an on line service for any therapy needs ever again. This has taken so much of my time and money that I did not have to give in the first place. I hope this review helps someone out.

The convenience of scheduling online. Having at least some information to decide on a provider. There was a snafu in my original schedule request, but it was immediately corrected.