RulaReviews of rula.com

Incredible service all around

It is very easy to narrow down the kind of provider you want based off of your own personal beliefs. Even if you need to change after meeting a couple of times it is an easy guilt free process.

They make scheduling fast and easy! One less thing for me to take care of!

At the onset I was given enough information to choose the therapist who was the right fit for me.

I tried to request a session and added my insurance. It was supposed to be for a Wednesday morning and on Tuesday afternoon I was informed that my insurance wouldn't be approved. I decided to cancel my appointment which was less than 24 hours away and they said they would charge me a $99 cancellation fee for a $150 session. If there is a wait period for insurance approval, they should make it known it may take a few days for approval and not allow for sessions to be scheduled until approval of insurance with optional free cancellation with unapproved insurance. I will not be paying a cancellation fee when the whole reason I requested the session was because the advertising on approved insurance. False advertising if you ask me.

Informative

My provider was a no-show for our first appointment and I was not given any notice or warning. When I called the support line I was told no agents were available and it hung up on me. Then, while still waiting in a zoom for my provider who was over 30 minutes late, I started a chat support where I was given sterile, uncaring answers and they didn't even use my correct name. They called me by the wrong name, and when I corrected them it wasn't acknowledged or addressed in any way. Unprofessional, untrustworthy, and I have yet to see why anyone would trust Rula with something as important as mental health when they have such careless providers and support staff. I have requested a supervisor call me and I hope they can provide me with some context as to why I should use this service, otherwise I will be taking my mental health care to another team.

Rula was easy to navigate and I liked that I can choose a day and time that works with my schedule. Plus, I love how I can read the bios of providers.