RulaReviews of rula.com

My therapist is amazing. She helps me to think things through. Gives me assignments and challenges and I’m thankful

It has been amazing.

COuld not contact therapist. Put on hold indefinitely

Rula is easy and convenient. You can access everything you need through the patient portal.

Felt heard for the first time

Easy access. Love that I can pick my own therapist. Very convenient, love that I can do it from anywhere.

Rula has a problem with booking appointments on their own, without the therapist or the client being involved. On several occasions, I have found appointments in a month, 4 in number, one scheduled for each week. My appointments are generally every other week. I also spoke with an agent one time who insisted I should make an appointment for every week. In fact, he started to make them as a matter of course. The last time I spoke with my provider through Rula, we went to book an appointment and she said, 'What are all these appointments doing here?' They were all for Mondays, and I told her I did not want Monday any more due to physical therapy. She told me she cancelled it and we made another appointment for two weeks out, on a Thursday. Yesterday I received an email from Rula stating that I had an appointment for today, at 11:00 a.m., which is the exact time that I did NOT want an appointment. I did not find the email until perhaps 11:30 after church. This of course on Sunday the 28th. I went to the website and was told it was too late to cancel or I would pay a fee. The site suggested I reschedule instead, so I rescheduled the appointment for the end of October. Today I get a message stating that I have been charged $99 for an appointment that neither I nor my provider has created. I am so disgusted and turned off that I am cancelling both of my upcoming appointments.

My therapist is great and I feel very comfortable to talk with him.