RulaReviews of rula.com

The counselor was attentive to my feelings and made eye contact and was not distracted during virtual session

Convenience & affordable

It was easy to find a counselor that I liked from there profile. When I chose one, scheduling was just as easy.

Bad therapy is worse than no therapy. The AI note-taking tool is NOT optional. I asked my therapist in our last session to please disable it, because I am not comfortable with AI assisted therapy. She said that, in that case, she can't work with me as my therapist. I worked with two providers before swearing off Rula. I switched because it just wasn't a good fit; different approaches, different opinions, and very different people. The second provider I worked with gave me two sessions of great therapy. She was empathetic, compassionate, warm, and seemed to genuinely care about me. Until I said "no" to her. I began the session by talking about how well her advice had worked, and how much happier I've been since I set some boundaries with my family. While I was upset in the moment about something, I told her that I was confident that I could get a handle on it. I thought that she would celebrate with me, but she said nothing. Instead, she told me that I need a "higher level of care". This was very confusing to me, and I expressed that confusion. Her attitude did a complete 180. Suddenly she was cold, critical, dismissive, and rude. It caught me completely off guard, and upset me very much, because I felt like I had made genuine progress that wasn't even being acknowledged. She was talking about "a higher level of care" as though it was a done deal that I had no say in or control over, which was extremely triggering for me. She also asked me questions that I had spent our first sessions answering; why am i estranged with my mother? Why do I need to set boundaries? What are my goals in therapy? She even asked me (again) what my previous diagnoses were. This was also confusing and destabilizing to me, because I could not understand why she didn't remember. At first, I assumed that the AI Notetaking tool wasn't picking up important details. So I asked her to disable the tool. She confessed that she doesn't know how. I asked her to find out. During that session, she explained everything that I had done wrong in the previous one, and let me know that she will not hesitate to "make that phone call," if she thinks she should. Which was utterly bonkers to me, because I haven't communicated ANY thoughts or intentions of hurting myself or anybody else, nor have I had them. Today, I opened the session by asking her if she had been able to disable the notetaking tool. She admitted that she hadn't, that she didn't want to, and wasn't going to. I made several suggestions (because people have been doing therapy way before AI), but she shut them all down. "I'm not comfortable with AI assisted therapy." "Then I'm not going to work with you as your therapist." Edit/update: I have received an email letting me know that I am being charged $99 for CANCELING the appointment I had just logged off from. I did not cancel it. I was there. She told me she would not work with me, I thanked her for her time, and ended the session. I have not been able to reach a real person to rectify this. Yesterday, I talked to an AI chat bot. While it used empathetic language, I was not able to rectify the charge, or to file any kind of complaint about the therapist. It said that it was "escalating" the matter, and that i will be hearing from them in 3-5 business days. Yet they found this review and commented on it right away. They care more about PR than patients.

I love my providers at Rula and it is SO convenient!

I am very happy with Rula. I was able to find a good therapist, and the price is reasonable -- it takes my insurance! I found this experience to be way better than BetterHelp, which felt like a waste of money and made me skeptical about online therapy.

My therapist Shawna has a soft ear, always listening, never interrupting, and provides me the knowledge and tools to work with my particular issues.

The platform makes finding and booking an appropriate provider with ease.