Anna H.
I am very happy with my therapist.
I am very happy with my therapist.

Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health · Lancaster, California
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Mental Health
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4,972 approved reviews, newest moderated first
Anna H.
I am very happy with my therapist.
Brittany D.
I had a pretty horrendous experience with a therapist from Rula that was highly rated. She was a somatic therapist who often behaved unprofessionally, and in my first treatment told me traumatic stories associated with her patient and how they k*lled someone then ask me what I thought about that situation. Among some other really unfortunate behavior. When I reached out to see if I could file a complaint Rula first, closed my ticket but reopened it after I left a bad CSAT. When they replied they wouldn’t let me leave a review and even said they’d share what I’d said so far with the therapist (without my permission). Despite being a company for therapy they provide very low EI for their support experiences. I even had to pay for the appointment that my therapist wanted to reschedule because I was angry at how she was talking to me.
Response from RulaJan 26, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Susan W.
I like my therapist. Location. Is easy to get to. Counseling room is comfortable.
Karen M.
My therapist has been awesome! Very helpful.
Joe I.
Fortunately, the quality of the therapeutic experience with the LCSW therapist has outweighted the agonizing 6-8 wk wait and process from date of physician referral (10/24/25) to RULA to finally hearing back from RULA in order to select a therapist and then schedule an appointment for 12/23/25 .
Thad
Riah Skrinnik has been wonderful. She has helped me understand my PTSD and is working hard to help me restore my mental health.
Wendy
Very pleased especially in light of changes in appointments.
Jennifer B.
The accessibility and efficiency of the experience was valuable. The ease of which we are able to communicate with our therapist is wonderful.