RulaReviews of rula.com

4.54,972 reviews
Mental Health

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Rula

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About Rula

Our mission is to make mental healthcare work for everyone.

Rula (rula.com) has 4,972 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: rula.com
Website: rula.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 12% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Valery A.

Oct 3, 2026

Terrible Experience, Do not Recommend

I tried this platform for the first time and already have a bad taste about it. I scheduled an appointment with a therapist only for her to say she can’t make it. It wasn’t that, that got me. She rescheduled the session to the next day in the morning when I work. I told her this. I gave her my availability and what days work best for me. She didn’t respond until much later. We talked about another day that can work and before confirming, she canceled all of our sessions including the one she rescheduled without confirming with me. Now the only thing is that she had canceled the appointment the day of… now I dont know what she did on her rnd but it sent me a message that I now owed 99$ for canceling the day of.. Of course now I am beyond annoyed. First time on the platform and already things have gone sound. I then reached out to support and they contacted the billing department for me. So why did the billing department then tell me they were going to give me a One time courtesy waiver on the 99$…excuse me? I didn’t even schedule this appointment in the first place?! So now you're saying I can no longer request for a waiver, that I’ve used it on this? On what should’ve been on the therapist? Yea no, I’m good. Therapy should not be this. I will not be using this platform for the foreseeable future.

Response from RulaOct 6, 2026

We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.

Rula reviews

4,972 approved reviews, newest moderated first

ab
Oct 6, 2026
Providers did not show for appointments
3 different providers did not show for appointments. Terrible site.
Response from RulaOct 6, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Victor Q.
Oct 5, 2026
So happy with my therapist
So happy with my therapist. He listens to what I need to say and gives helpful suggestions.
KR
Oct 4, 2026
Easy to use and incredible providers
Easy to use and after some trial and error with providers I found the one that has made an incredible impact in my life!!! I highly recommend Rula!
bevwhiteman
Oct 3, 2026
Very helpful service with short wait time.
No wait time to see a therapist. Not expensive. Great therapist.
Billy
Oct 3, 2026
Easy to use
Easy to use. Not hard to search for things in here.
Valery A.
Oct 3, 2026
Terrible Experience, Do not Recommend
I tried this platform for the first time and already have a bad taste about it. I scheduled an appointment with a therapist only for her to say she can’t make it. It wasn’t that, that got me. She rescheduled the session to the next day in the morning when I work. I told her this. I gave her my availability and what days work best for me. She didn’t respond until much later. We talked about another day that can work and before confirming, she canceled all of our sessions including the one she rescheduled without confirming with me. Now the only thing is that she had canceled the appointment the day of… now I dont know what she did on her rnd but it sent me a message that I now owed 99$ for canceling the day of.. Of course now I am beyond annoyed. First time on the platform and already things have gone sound. I then reached out to support and they contacted the billing department for me. So why did the billing department then tell me they were going to give me a One time courtesy waiver on the 99$…excuse me? I didn’t even schedule this appointment in the first place?! So now you're saying I can no longer request for a waiver, that I’ve used it on this? On what should’ve been on the therapist? Yea no, I’m good. Therapy should not be this. I will not be using this platform for the foreseeable future.
Response from RulaOct 6, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Rachel G.
Oct 3, 2026
Terribly customer support and billing- Major portal issues
Terribly customer support and billing. My therapist moved to this agency and its been nothing but headache after headache for a year. Somehow my account got so messed up on THEIR END they couldnt even reset my account and we had to create an entirely new one. Following that they've continually messed up my insurance billing. Ive had to resubmit my secondary insurance multiple times and the latest issue is they changed my insurance on file to an insurance I dont even have. All they do is keep blaming portal issues. Portal issues. Portal Issues. Portal issues. Im so over it.
Response from RulaOct 6, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
P S.
Oct 2, 2026
she is approachable and respectful.
she is approachable and respectful.

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About Rula

About these reviews

More in Mental Health

Emotionalsupportanimal

The Trichotillomania Relief Specialists™

Stop Drinking Expert

Prosper Health

Rula reviews

Providers did not show for appointments

So happy with my therapist

Easy to use and incredible providers

Very helpful service with short wait time.

Easy to use

Terrible Experience, Do not Recommend

Terribly customer support and billing- Major portal issues

she is approachable and respectful.