RuffwearReviews of ruffwear.com

My 16 w/o puppy bit through the Ruffwear rubber stick after one week. Reaching out to CS they replied to read their exclusion clause, where they don’t warranty their toys. Very poor reply for someone that always bought their product because of their quality. Unfortunately quality didn’t carry over to their toys. Time to move on.

I have been trying to get in touch with Ruffwear, but haven't been able to use the schedule a call appointment automated service, since I only have a German phone number. I am a U.S. military service member stationed in Germany, and only have a German cell number. I have tried multiple times on multiple occasions to chat and email as well as call without any response. It is disappointing how easy it was to get a representative to help when ordering and purchasing, and yet seemingly impossible now. I am very frustrated at how difficult it has been to get help with a return, when item is not as described (measured according to website instructions, but product does not fit).

I have ordered 2 sets of winter boots (4 boots in total) and I only received 1 set (2 boots). This is unacceptable to pay for something and not receive it. Contacting the company is a nightmare too. They are a mess. I would recommend not to waste any time on Ruffwear.

Bought the Front Range Dog Harness - priced @ $47.97 & The Crag Reflective Dog Collar for $29.95, holiday discount & free shipping totaled to $65.25. Got here real fast but that was all that really went well. If I had seen the product and felt the harness prior, I wouldn’t have purchased it. It felt like a cheap life jacket. But tried it any how. Sprayed the dog chew bitter product made specifically to keep dogs from chewing items. And my dog chewed the harness to pieces in less than a half hour. Haven’t tried the collar yet. Went to PetSmart and bought a harness on clearance that was much much stronger for $15 & it has lasted now 5 days. Wish I read the reviews outside of Ruffwear to get a better insight before throwing away my monies.

Doesn't price match - Ordered a harness that was 25% off for Black Friday, and I also ordered a fleece. Then, the following day the ENTIRE website was 25% off... So, I emailed them to ask for a price match on the fleece that I ordered. I got a copy and pasted response saying they can't make any changes to my order once it's been placed. They use Shopify, so that's a lie. Also, my order hasn't even shipped yet. Obviously they won't cancel the order either.

Leash broke within one month of use. Won’t ever use cheap Ruffwear products that are overpriced again, big thumbs down. No help from Ruffwear. Customer service reached back out and blamed my dogs for chewing part of the buckle that broke. The scuff marks were from the pieces that snapped off. This company couldn’t take responsibility for their poor, quality products. Don’t buy from Ruffwear.

So I ordered the polar winter boots for my dog,ordered a full set of 4. I only received 3 boots! How can something like that happen! Was very annoyed because my dog has injured paws from some broken glass,its why I ordered the full set. I tried the phone number that was in my confirmation email and it doesn't work. So I sent an email and yo be fair got a fairly quick response from a lady named Emma,she apologised and offered to send me a pair of boots for no extra cost and they arrived quickly. The boots are advertised as winter boots but they aren't very waterproof, they do seem to be well made though and I'm pretty happy with them. 4 stars because of Emma and the boots seem decent.

They didn’t resolved my issue, I sent two support requests within weeks, nd never go any comeback from them.I had to call multiple times to get answers about shipping, that takes forever. I recommend Ruffwear products, but the shipping is incredibly bad, along with support