RuffwearReviews of ruffwear.com

Just bought another harness and once again it’s amazing I’ve a tiny Pomeranian and the new high and light harness xxx small fits perfectly it feels safe and it’s so lightweight my little dog is so comfortable wearing it you only get what you pay for in my eyes all my dogs wear their harnesses

I had to chase for my refund, received a month after it was returned. Very glad I had it tracked. I had to email 3 times before they said it had been received in the warehouse. No notification that they had received at all. Not the way to do business or gain customer confidence. Will not be purchasing from Ruffwear again.

I recently had an outstanding experience with Ruffwear's customer service that I just have to share. My dog's Ruffwear harness, which has seen a lot of hard use over the years, had a clip break. Considering how durable and reliable the harness has been, I hoped to simply get the clip replaced. When I reached out to Ruffwear's customer service, I had the pleasure of dealing with Megan. She not only responded promptly but also went above and beyond my expectations. After explaining the situation and showing her how much use we’ve gotten out of the harness, Megan generously offered to replace the entire harness at no cost. This level of customer care and commitment to their products is truly commendable. The Ruffwear harness itself has been nothing short of amazing. It’s designed for active dogs and has proven to be incredibly durable and comfortable for my dog during our many adventures. The fact that the company stands so firmly behind their products only adds to my confidence in recommending Ruffwear to other dog owners. In a market where customer service can often be lackluster, Ruffwear shines brightly. Special thanks to Megan for making this experience so positive. They’ve earned a loyal customer in me, and I’ll definitely be choosing their products for all my future needs. Highly recommended!

I have used the Ruffwear dog collars for many years and wouldn’t trust any other make not to open if your dog is a “puller” on the lead. I also use occasionally the harnesses and believe they’re well designed as the dogs look comfortable in them. Having bought in the past rain jackets I’m delighted to have discovered the Sun Shower Jacket as it not only keeps the dog dry but the fabric dries quickly, which is a bonus living in the UK. I had a slight issue with one item and the company were both keen and prompt to resolve it. Wouldn’t buy any other make of dog accessory now.

Purchased a Top Rope Collar. It will not open as there is clearly a fault with the clasp. Refusing to pay for return postage as Ruffwear do not consider this a fault rather they said:’ I can confirm the feedback has been taken on board regarding this product and it is being redesigned’. It is faulty so why should i have to pay for return postage. No mention of the inconvenience it has caused. Very, very disappointing ‘service’. Should have bought it off eBay, cheaper and pay for faulty returns.

I bought a 50$ ruffwear swamp cooler off Amazon and it sucks. I got it and within three days from normal wear and tear a buckle broke off still in the latch. I reached out and they sent me an automated message to their warranty which says we don’t replace for normal wear and tear. I messaged on their website cause even with that being said 3 days is ridiculous, never got a real answer. Waste of money and does not hold up well. I bought a cheaper one and it’s lasting save your money

I have made several purchases and I find the products to be on the same quality as Patagonia and Black diamond but for dogs .The shipping has been great to Canada .Also you can find them in most hiking equipment stores now .

Will not be ordering through Ruffwear again. I ordered the emergency backpack but as I went to get the discount code it refreshed the page and accidentally ordered the wrong size. They wouldn't let me change it before the order was even accepted and they don't do exchanges for people ordering from Canada for this particular item. Horrible customer service.