RuffwearReviews of ruffwear.com

I brought the webmaster harness for my rescue dog after she slipped her old harness and we spent 5 long cold hours in a field trying to get her back. This harness is totally escape proof and has given me peace of mind that she's safe on our walks again, something that I can't put a price on. She's still very nervous and we've had incidents where she's been spooked but with his harness I have complete control to keep her safe. It fits my dog well, seems comfy and robust. I'm so thankful that I found this product and recommended to anyone.

Just bought a Ruffwear Dog Collar…it’s absolutely garbage. Cheap materials have used, yet it was over £30. It will be sent back immediately. I STRONGLY DO NOT RECOMMEND USING THIS COMPANY. Complete waste of time.

Ordered two harnesses from them as I couldn’t find them locally to try anywhere and after carefully trying both on my dog contacted them to send one back. At this stage everything went ok and the return was approved no issue. Paid for the postage to send back and awaited my refund. This is where the problem has hit. Ruffwear have decided to (for no known reason as they have not contacted me) to refund me £14.10 less for the one harness than what I paid. Will not be using their website again and certainly will be avoiding their products in future unless I can find them to try on first. Poor service.

Terrible customer service. I had a faulty product and contacted them with full information and photos. When spending almost £50 on a dog lead you expect it to be good quality. Took ages to respond and when they did it was a copy & paste fob off email. This company has veered so far away from its ethos and origins it’s sad to see it’s turned into just another corporate fat cat with zero interest in quality control and customer service.

I bought the product from Mountain Dog we bought the lead and harness. The lead has frayed within two weeks. Apparently it’s really robust!!! Also they won’t give us a refund as they are saying the dog has chewed it which is not true. Not happy at all.

Brilliant sturdy well designed harness lovely colour and happy that 5% goes to Max 🧡🧡

We have purchased ruffwear harnesses since our baby was 8 weeks old, we only recently purchased a cheaper brand back in march because he was sizing up constantly, and it broke at the chest piece :( so i bit the bullet and bought the ruffwear flagline harness, it is THE BEST. such a perfect fit and has 6 adjustment points, very easy to figure out how to adjust them :) wont look anywhere else! the flagline harness is great for dogs with longer bodies such as greyhounds ect. the price is a bit crazy but it is worth it.

ordered boots for a long trek based on reviews - uk purchase. one pair needs e hanging and I was surprised with the customer service I received - i contacted ruff wear via their web form and got zero response. i called twice and there was nobody to answer the phones as i got the message saying the offices are closed even though it was after 9 am. I called again and was told a reference nupmber and address. i asked them to explain an exchange process as i need to exchange. nothing was explained - Instead I was told to return the boots at my cost and then order new ones again and pay postage again!! With he the prices I am paying I would expect the customer service people to be available at the hours they say they are and to be able to exchange product easily without ruffwear making even more money by me paying postage three times in effect - one on original order, one for return, one for reorder since they do not do exchanges. extremely disappointed