RuffwearReviews of ruffwear.com

Love these harnesses! I’ve had ours for over 5 years for our pup and it’s still holding up strong to all of our trail activities and picking up our pup when needed. We recently adopted a second dog and bought her a ruff wear harness. The quality has been consistent since our last purchase and she loves the harness!

What a rip off! I bought a leash less than a month ago and it's already snapped. I sent photos and asked for a refund and they denied me because the leashes aren't designed to be chewed. True, but they're designed for dogs who as they said in their denial "are crafty and determined chewers". E59 when I can get a better leash for less than 1/4 of that price? Ridiculous. But my bad for not reading the TP reviews and for believing that an exorbitantly priced product would be better than something cheaper. Never again.

We’ve been buying Ruffwear exclusively for many years. Between two dogs, easily a dozen of leashes. For the last 3 years, we have 4 leashes for one dog, he is 100 pounds but not a chewer. We’ve had him since he was a puppy at 8 weeks old, never once did he chewed a shoe, a sock or even his toys. His toys are eventually damaged from him carrying them around and cleaning them. We live on acreage and he has free range on the property to run around; rarely do we take him out on a leash, he is on leash on the once a year visit to the vet, and when his college brother returns home and take him for a neighborhood walk. All four leashes are damaged, one completely snapped into two. I believe at least two of those leashes were replacements from the company for prior similar issues. These are rather spendy products and the quality just does not justify the price. We have knot a long, just at clinch and roamer bungee and trail runner. One dog, 4 leashes, occasional use, should not all be broken - the rope untwined. To add, dissapointing customer service, they said it’s from chewing, hard to chew when the dog has no access to the leashes?

Size charts were very helpful. That’s the hardest part about buying dog attire online. But the product quality is excellent. Just made my second purchase despite the prices being a little steep. Having said that, I expect the life jacket (and harness) will last a long time. Shipping was very quick! Overall great experience with ruffwear.com. I’ll be back!

We Bought a 150.00 Dog Harness that snapped within a week of putting it on the dog, there response is to bad not in the scope. I am putting complaints to my secretary of State and FTC and will find other websites to review them poorly complete scam.

Products are nice, but that’s it. Customer service is not only abysmal, but openly condescending, in March of 2025. Mismatched boots that I’m not allowed by Ruffwear to leave a review about because my bad experience wasn’t of the PRODUCT, itself, just my actual experience of abject incompetence by the company, refusals to cancel a single item from an order that was just placed and not shipped yet, as if they can’t be bothered to call their own warehouses, two week return/refund turnaround bc they can’t afford FedEx for returns, only USPS, mangled emails, nonsensical PDFs and no apology after no notice at all of issued refunds, AFTER an email stating that’s what I needed to wait for, inane “follow ups” about purchases I haven’t even made, a car harness that’s clearly being misrepresented to people who don’t know how incredibly dangerous it is to prioritize COMFORT in a car harness, and a SEPARATE page explains that “crash tested” doesn’t mean the harness PASSED the test, even including a crash test video of a dog in the harness obviously NOT be restrained in any real way by a $100 item. My main reason for NEVER doing business with the company directly is the OBVIOUS culling of any reviews that aren’t glowing, and the disallowing of ANY reviews that speak about actual customer service experiences. As if those of us who are treated this way must just be unable to see reality, and are out to get them. The products themselves are typically well built (except for the falsely advertised car harness of course), but it doesn’t make doing business with a company that behaves that dishonestly with their own reviews acceptable to me. Why not just actually pay attention and treat people decently, instead of trying to hide layer after layer of order mistakes and poor communication from future buyers? No amount of reinforced stitching is gonna make up for telling someone that their own genuine reviews aren’t allowed to be posted, because they aren’t glowing, and pretending that that’s not what’s occurring.

The products are great, the order was wrong and the customer service is so arduous! Their form wouldn't take any of my return "numbers" There are 3, our order#, customer order# and Customer #, it wouldn't take any of them. Then you have to schedule a call in PT which is generally in the middle of everyone's day for the rest of the country. When did they become so customer unfriendly? I've ordered from them for over a decade and it gets worse and worse every year. What happened to them?

The products are awesome, and in high quality. Kind, fast and professional service when we reach out after our doggy had destroyed her harness. Repair kit send for free. Love the new toys. Us = Recurring customers.