RuffwearReviews of ruffwear.com

They replaced my harness for free after it snapped, that’s simple and easy customer service

I was gifted a used Ruffwear harness for my newly adopted shelter dog. Unfortunately he chewed on one of the plastic shoulder buckles and broke it so it would no longer snap into place. I figured contacting customer service about a replacement buckle was a long shot, but amazingly after a couple of prompt emails, they are sending a replacement free of charge! Excellent customer service!

I was looking for reviews for what looks like a fake ruffwear website and was surprised to come across these reviews for Ruffwear the actual company, and I’ve felt compelled to leave my own review. I’ve only had to reach out to ruffwear a few times but they’ve always been incredibly responsive, and have had such a fantastic quality guarantee. I purchase many of their products and almost all of them have been fantastic. They did a site wide recall on one item we used to use that failed on us a few times but the company immediately replaced it with a credit. I’ve had so many positive experiences with the company and their products that I consistently recommend them to anyone seeking dog gear. They have equipment for just about everything, and for a wide variety of adventures. I thought my dog hated swimming but after realizing he couldn’t sink in his float coat, he picked up on it fast! I’ve been overjoyed that he has found something else to enjoy on our adventures together. I hope these are legitimate reviews for their actual products and actual company because my experience has been overwhelmingly opposed to what so many have written here. If you have any doubts, I recommend going to any premium pet store or outdoor retailer that actually carries legitimate ruffwear products and inspect them for your dog yourself. I’ve worked with dogs and dog owners for many years, and have had the opportunity to try a lot of different dog products over the years, and Ruffwear has always been a brand I’ve considered to have a strong consistency in quality, and reliable in standing behind any product they release. If for any reason something isn’t working for enough people, I have no doubt the company would move to remedy it. There is a large community of outdoor dog owners who stay loyal to this brand, for good reason.

Love these harnesses! I’ve had ours for over 5 years for our pup and it’s still holding up strong to all of our trail activities and picking up our pup when needed. We recently adopted a second dog and bought her a ruff wear harness. The quality has been consistent since our last purchase and she loves the harness!

Size charts were very helpful. That’s the hardest part about buying dog attire online. But the product quality is excellent. Just made my second purchase despite the prices being a little steep. Having said that, I expect the life jacket (and harness) will last a long time. Shipping was very quick! Overall great experience with ruffwear.com. I’ll be back!

The products are awesome, and in high quality. Kind, fast and professional service when we reach out after our doggy had destroyed her harness. Repair kit send for free. Love the new toys. Us = Recurring customers.

Just bought another harness and once again it’s amazing I’ve a tiny Pomeranian and the new high and light harness xxx small fits perfectly it feels safe and it’s so lightweight my little dog is so comfortable wearing it you only get what you pay for in my eyes all my dogs wear their harnesses

I recently had an outstanding experience with Ruffwear's customer service that I just have to share. My dog's Ruffwear harness, which has seen a lot of hard use over the years, had a clip break. Considering how durable and reliable the harness has been, I hoped to simply get the clip replaced. When I reached out to Ruffwear's customer service, I had the pleasure of dealing with Megan. She not only responded promptly but also went above and beyond my expectations. After explaining the situation and showing her how much use we’ve gotten out of the harness, Megan generously offered to replace the entire harness at no cost. This level of customer care and commitment to their products is truly commendable. The Ruffwear harness itself has been nothing short of amazing. It’s designed for active dogs and has proven to be incredibly durable and comfortable for my dog during our many adventures. The fact that the company stands so firmly behind their products only adds to my confidence in recommending Ruffwear to other dog owners. In a market where customer service can often be lackluster, Ruffwear shines brightly. Special thanks to Megan for making this experience so positive. They’ve earned a loyal customer in me, and I’ll definitely be choosing their products for all my future needs. Highly recommended!