RPGSHOW.COM is a premier full lace and lace front wig company thathas been taking the industry by storm since 2007! With a knack for head turning designs, and a niche for customer care, RPGSHOW.COM proves to be a leader in the lace wig industry! Please note: RPGSHOW ONLY official website is WWW.RPGSHOW.COM
RPGSHOW.COM (rpgshow.com) has 246 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Website
rpgshow.com
Category
Hair Care & Styling
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 55% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Worst wig company of all because they’re advertised as if they’re selling high-quality, high-fashioned wigs, but the hair bunches and tangles after the first wash. This company made me lose faith in influencers. I purchased two wigs at once. The first two weeks were beautiful. After the first wash, I could no longer wear them. I’m a person who knows how to take care of wigs, so this was highly disappointing.
Response from RPGSHOW.COMNov 7, 2024
Dear Pamela,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your disappointing experience with our wigs. We strive to provide high-quality products that meet the expectations of our customers, and it is disheartening to learn that the wigs you purchased did not meet these standards.
We understand the frustration you must feel, especially after initially enjoying the wigs for the first two weeks. Please know that your feedback is invaluable to us, and we take it very seriously. We will investigate this matter further to ensure that such issues are addressed and resolved promptly.
We apologize for any inconvenience this may have caused you and appreciate your understanding. If there is anything we can do to make this right or assist you further, please do not hesitate to reach out to our customer service team [[email protected]] .
Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in our products and services.
Warm regards,
Customer Care Team
RPGShow
AN
Anonymous
Purchased many wigs over the years
Purchased many wigs over the years. The price has gone up faster than inflation and other companies.
Quality used to be great but literally my last few wigs suffered from extreme toxic smell and were nice.
As another review stated - they are using so much chemical to get the hair nice and the smell 'never' washes away. I hated the smell it made the whole room/house stink. So god knows how you are meant to go out in public and not feel ashamed.
On my last few orders I always 'specified'. Please CHECK the hair before posting it and do not post it to me if it smells...cancel my order. That didn't work at all.
The very last order I said please also send me a photo of the hair before posting. They forgot to do so and it arrived stinking! There is no coordination between the website and whichever company they are buying from clearly. I don't know who their supplier is selling toxic wigs.
The 'special' shampoos they offered to wash to rid the smell did absolutely nothing. I tried everything from washing up liquids, fabric conditioners after trying normal scented shampoos etc.... the smell did not shift.
As a result the hair dried out due to constant washing and scrubbing to get this EXPENSIVE wig to work and became a MOP.
I wasted money on the wig.
Time emailing rpgshow complaining (they could have easily replaced it).
Time sprashing it with freshner.
I'd style it for work, head into a meeting and my hair bunched up. AWFUL and so embarrasing.
Haven't bought a wig since but did try to order a few times after and never can bring myself to it.
I know the wigs have one of the best hairlines but the hair ... the smell?
Response from RPGSHOW.COMOct 30, 2024
Hi Dear,
Thank you for sharing your feedback with us. We sincerely apologize for the experience you had with your recent wig purchases. Your satisfaction is incredibly important to us, and we are truly sorry to hear that the quality of the wigs you received did not meet your expectations.
We understand your concerns regarding the strong smell that corresponds to your recent orders. This scent is caused by the use of styling potions by hairstylists during the styling process, and we want to assure you that this scent is harmless to the human body. We take your feedback seriously and will address this issue with our team to ensure that such instances are avoided in the future.
We apologize for any inconvenience caused by the lack of coordination in fulfilling your request to check the hair before shipping and provide a photo. This oversight is regulatory, and we have taken steps to improve our processes to prevent similar occurrences moving forward.
We genuinely appreciate your loyalty over the years and are saddened to hear that your recent experiences have deterred you from making future purchases. We would like the chance to make this right for you. Please reach out to us at [[email protected]] so that we can address your concerns and work towards a resolution that meets your satisfaction.
Once again, we apologize for the inconvenience and disappointment you have faced. Your feedback is invaluable to us as we continuously strive to improve and provide the best possible experience for our customers.
Warm regards,
Customer Care Team
RPGShow
EL
Empress L.
Buy elsewhere
I purchased a custom wig that cost me close to 600. When I received it, I didn't look at it right away, big mistake. I opened it about 2 months later. The smell was horrible, smelled like a locker room. I washed that wig with numerous stuff, washed it over 10 times and the smell was still there. Then there was a huge gap in the middle. The quality of the hair was perfect. So they agree to fix the situation, I thought they'd take the old wig and give me a new one, they sent me the same wig, but it is smaller. So now it does not fit and after 7 more washes the smell did go away, but now I have a fixed smaller wig.
Response from RPGSHOW.COMOct 23, 2024
Dear Empress Lya,
We appreciate you taking the time to share your experience with us. I want to express my deepest apologies for the challenges you faced with the custom wig you purchased from RPGSHOW.
Please know that we take the quality of our products very seriously, and each cap size undergoes rigorous measurement and quality checks before being shipped to ensure they meet our standards.We truly value the feedback of our customers, and it deeply concerns us to hear about the issues you faced, including the odor and missing middle parts. To assist you in resolving the concerns you have raised, we have already reached out to you via email at [email protected]. Kindly check your inbox at your earliest convenience.
Your satisfaction is of utmost importance to us, and we are dedicated to ensuring that you have a positive experience with RPGSHOW.
Thank you for bringing this matter to our attention, and rest assured that we are taking all necessary steps to address and resolve these issues promptly.
Warm regards,
Customer Care Team
RPGShow
I had high hopes for this lace front wig, but I must admit my experience was somewhat mixed. Upon receiving the wig, I noticed an unpleasant odor, which prompted me to wash it immediately. Unfortunately, during the washing process, I observed significant breakage, especially at the ends. This issue worsened when I attempted to blow dry the hair.
My hairstylist suggested that the hair might be a blend of human and synthetic fibers, though I haven't verified this. Despite my efforts to care for the wig using serums and heat protectants, the hair remained prone to frizz, shedding, and tangling. It's possible that the bleaching process may have compromised the hair's integrity.
On a positive note, the lace on this wig was truly exceptional. It was light, seamless, and nearly undetectable - perhaps the best lace I've encountered on a wig. This quality alone warranted three stars in my rating.
While I had hoped to find an affordable alternative to my usual wig supplier, I ultimately returned to my regular choice. I sincerely hope the company can improve their hair quality to match the excellence of their lace. If they do, I would gladly consider them for future purchases, as I buy wigs frequently.
I share this review with the hope that it might contribute to product improvements, potentially offering wig enthusiasts like myself another reliable option in the future.
It’s important to note that I submitted this review on their website on Aug 28, 2024, but it was not posted. I believe constructive feedback is valuable for improvement, so l am sharing it here instead.
Product: Long Side Part Wavy Champagne
Blonde with Highlights Lace Front Wigs -
RogerMedina018
Response from RPGSHOW.COMSep 14, 2024
Dear Kerysa,
Thank you for sharing your detailed feedback on your experience with the Wig RogerMedina018 from RPGSHOW. We genuinely appreciate your thorough assessment and constructive criticism, as they provide us with valuable insights to enhance our products and services.
We are thrilled to learn that you found the quality of the lace on the wig to be exceptional. Your positive feedback highlighting the lace's lightness, seamlessness, and undetectability is truly encouraging for us. Rest assured, we are dedicated to maintaining this high standard of excellence in our lace quality.
Furthermore,we assure you that our website has always utilized 100% real human hair, and there has never been any mixing of synthetic fibers. We also value your concerns regarding issues such as odor and entanglement. Ensuring that every aspect of your shopping experience with us is satisfactory is of utmost importance to us. To address these concerns promptly and effectively, we have already contacted you via email at [email protected]. We kindly ask you to check your email at your earliest convenience for further assistance.
We sincerely apologize for any inconvenience you have experienced. At RPGSHOW, we are committed to providing exceptional customer service and ensuring that every interaction with our brand is a positive one. Your feedback is invaluable to us, and we are fully dedicated to resolving any issues you may have encountered.
Warm regards,
Customer Care Team
RPGShow
YM
Yvette M.
Just gorgeous hair!
The customer service was great. My wig arrived on time. The quality of the hair is the best. The color is just gorgeous. I am a beginner after losing my hair during chemo treatments. Since it was one of my first wigs, I didn't mind the cost as long as I got quality. Wow! Seriously, I recommend RPGShow. You will be so happy. Worth every penny.
Response from RPGSHOW.COMAug 9, 2024
Dear Yvette,
Thank you so much for taking the time to share your experience with RPGSHOW! We are thrilled to hear that you are satisfied with the customer service, timely delivery, and the quality of your wig. It warms our hearts to know that we could provide you with a product that met your expectations and brought you joy.
We are truly honored to have been a part of your journey, especially during such a challenging time. Your kind words and recommendation mean the world to us.
Thank you for choosing RPGSHOW. We wish you all the best and hope that your new wig continues to bring you confidence and comfort.
Warm regards,
Customer Care Team
RPGShow
PP
Paula P.
I worked with Tina and the customer…
I worked with Tina and the customer service was amazing! Quick responses to my emails and clearly communicated every step of the way for my exchange.
Response from RPGSHOW.COMJul 12, 2024
Dear Paula,
Thank you so much for your kind words!
We are thrilled to hear that you had a positive experience working with Tina and that our customer service met your expectations. Providing quick responses and clear communication is something we strive for, and we're glad to hear that it made your exchange process smooth.
We appreciate your feedback and look forward to serving you again in the future!
Warm regards,
Customer Care Team
RPGShow
GM
Gessie M.
This is an update on how much I love…
This is an update on how much I love this hair!
I recently traveled to Italy, and the wig was perfect 😍!
It stayed on the whole week I was there, showered and slept with it; I didn’t need to do anything.
Response from RPGSHOW.COMJul 12, 2024
Dear Gessie,
Wow, thank you for sharing your amazing experience with us! We are thrilled to hear that our wig accompanied you on your trip to Italy and performed so well.
It's fantastic to know that it stayed on perfectly throughout your stay, requiring no extra maintenance. Your satisfaction is our priority, and we're delighted that our product added to the enjoyment of your trip.
Thank you for choosing RPGSHOW, and we look forward to providing you with more exceptional products in the future!
Warm regards,
Customer Care Team
RPGShow
VI
Vivica
Top quality, Honest, and A Gem in the Industry
Top quality. Customized and provided the opportunity to create a very specific piece. The shipping is exactly as it states, no sooner and no earlier, so be sure to align your expectations exactly to what the site outlines. The best thing is not just the quality but that you really know what you are getting. Honest and informative. I am a repeat customer and I highly recommend.
Response from RPGSHOW.COMJul 2, 2024
Dear Vivica,
Thank you for your glowing review! We're thrilled to hear that you appreciate the top quality and customization options.
We take pride in being transparent about our shipping timelines to manage expectations effectively. It's fantastic to hear that you find our platform both honest and informative.
We truly value your continued support as a repeat customer and appreciate your recommendation.Thank you for choosing us!
Warm regards,
Customer Care Team
RPGShow
