Devon
Terrible company/Terrible customer service
I’ve ordered from this company before. No problems in the past. Now… Terrible company! They do not live up to their promise. I ordered a wig and once I received, I immediately wanted to send it back. It was nothing like the picture and I paid over $600.00 for this wig. I emailed the customer service email requesting to send back. They requested pictures for proof I guess so I sent it over. They stopped responding. I emailed and emailed and never received a response. I did not want to write this review because I know how bad it can hurt a business but this is ridiculous and extremely poor customer service.
Response from RPGSHOW.COMJan 7, 2025
Dear Devon, We extend our sincerest apologies for the recent inconveniences you encountered with our services. Your feedback is invaluable to us, and we deeply regret any inconvenience you have faced. We are truly sorry to hear about the discrepancies with the wig you received and the challenges you faced in attempting to return it. It is unacceptable that you did not receive a timely response from our customer service team, and we understand your frustration. Our team has already reached out to you via [email protected] to address your concerns and facilitate the return process for the wig. We are committed to making this right and providing you with the level of service you should expect from us. Once again, we express our deepest apologies for any inconvenience you have faced. Your patience and understanding are greatly appreciated as we strive to resolve this matter to your satisfaction. Thank you for bringing this matter to our attention. We are dedicated to regaining your trust and hope for the opportunity to serve you better in the future. Warm regards, Customer Care Team RPGShow