RPGSHOW.COMReviews of rpgshow.com

I purchased a wig on clearance that was customisable. And no it wasn’t from your RPG Outlet! The wig I got from the outlet was just fine! Lasted well over a year! This wig from RPG show was ordered with brown lace, they sent white. Hair colour supposed to be natural it was black! I contacted them with pictures of what was expected and what I got, I didn’t even bother complaining about the hair colour at this point as I just needed the lace to be a colour I could wear! They finally offered I return for them to dye the lace, return postage paid by me, or £30 and I keep the wig and get the lace dyed. I reluctantly opted for the £30, as of today, still waiting for a reply and my £30. So from the time I ordered the wig until now I’ve not been able to wear it! Ordered around 17 July! Now end of August it sits in the box. Could have gotten the same for half the price from any other wig seller online but went with them because the first one I bought from the outlet lasted for over a year. So I’m not buying from them again! Almost £300 I do not have to throw away! Well they replied. They emailed me a pdf that was supposed to be proof they sent the refund of £30 to cover the cost of colouring the lace. It’s never been received and now I’m having my bank pursue. To top it off the wig is shedding like crazy so not the quality they had before. Such a shame very disappointed. Ours not about £30 it’s about trust! Would have highly recommended previously but not anymore. The sad thing is the hair quality seems really nice, but the wig making quality is not. I should have waited until I got to my supplier in NYC.

I would avoid this company, poor costumer service. Messaged about adding colour to my wig, they sent a link to pay the extra fee but when I got the wig it was not coloured. I contacted costumer service multiple times re refund for the fee I paid for colour as it was not done. They completely ignored my messages. Poor customer service, lack of integrity of a company. Avoid!!

I purchased a custom wig that cost me close to 600. When I received it, I didn't look at it right away, big mistake. I opened it about 2 months later. The smell was horrible, smelled like a locker room. I washed that wig with numerous stuff, washed it over 10 times and the smell was still there. Then there was a huge gap in the middle. The quality of the hair was perfect. So they agree to fix the situation, I thought they'd take the old wig and give me a new one, they sent me the same wig, but it is smaller. So now it does not fit and after 7 more washes the smell did go away, but now I have a fixed smaller wig.

I have been with RPGSHOW for about 8 years. It seems like within the past year the wig prices have went up over $150 for a unit. I’m not sure why. The quality of wigs are the same and they haven’t gotten any better but the prices are ridiculous. I’m going to find another wig company. It’s sad cause I really liked this company. Oh and the hair sheds like crazy.

I just recieved my wig today and I payed 145.80 For a 14inch curly wig . It came very fast. The wig was odd looking and I washed it and it shed like crazy. And only a little bit of black water maybe because it was dyed event hough I asked for Natural and it looks like 2 diffrent textures and lengths, some of the texture looks like synthetic hair .I have not even combed it because I'm scared I'm going to tangle it or mess it up due to the hair texture .it looks like I will RIP out more hair if I comb it ..The shedding is during the washing . More than it should be I was referred to the company by a friend but had I seen these reviews I would not have brought this wig . I would.not buy again. I'm very disappointed.. Buy at your own Risk. It's so bad I'm not even gonna bother wearing it any more . ..My wig was not worth 145.00. I wish I could Post Picture ..Todays date is May 3rd 2020 and I just got it 4days ago. Ok Fast forward Update . May 13th the Company told me to send the wig nac and they will do some Quality control i was very reluctant to send it back because i read reviews of people.not getting their money back or hair back so any how i sent it back because the company promised me they will take care of it and they sent me a free shipping label ..i will keep yall updated as of the Results..Today is May 17th. to let yall know what happen . I am greatful they let me send it back and was willing to work with me

DO NOT PURCHASE WIGS FROM THIS COMPANY The quality of the wig that I purchased was disappointing after spending US$350+. It was certainly not worth the price. The hair has an unpleasant odor and after washing several times, you could smell the odor in the hair. The ends of the hair were a bit trashy/wild and should have been trimmed. I watched a youtube video and bought the same hair with 100% density, but there was little to no density in mine. I highly regretted this. I am a student and cannot afford to purchase another wig!!!!!!!!!

My experience with RPGShow has generally been good since I started buying from them back in 2016. Now, with that beging said, this year I decided to buy a curly and colored unit for the first time. All of my past orders have been long, straight, and in a natural black color. I ordered touchedbytim026 on Friday, June 8th. Keep in mind, their website says confirmation, processing and shipping takes a total of 8 working days for curly, stock units. At this point, I'm expecting them to ship out the unit by Wednesday of the following week. 3 working days go by and no update. So I contacted them to ask for a status. They eventually tell me it's going to take two weeks to process. When I screenshot the chart on their website to show for reference. They then tell me that they see how the chart can be missleading and will update it. I then let them know that had I known the wig would take two weeks to process, I wouldn't have ordered it in the first place. They then tell me that they placed a rush on it, and will have it complete and shipped out by the 21st. The 21st rolls around and still no shipping email, no updates, so I reach out to them again, by this time it's the 22nd in China. At this point I'm peeved, and I just want my money back. So I ask for an official shipping date, or a refund because they lied to me to secure the sale. I also let them know that I wouldn't want them to rush and compromise the quality of the wig.I then get a response saying that the wig is already finished and is waiting in the factory for quality assurance, and that they check all of their wigs to make sure quality is up to par, so I won't need to worry. completely left out my demand for an official shipping date, of which I had to then ask again. I decided to call them that same night for an answer. A lady picked up the telephone, and told me it would be shipped out within 8 hours, which would have been 3AM in my time. I say ok and put trust that this would be the case. I now wake up this morning to an email with a picture of the wig inside out, and the entire cap dyed purple. The message says they won't ship it out until they get my approval, the wig cap is dyed purple, but if it's ok with me they will ship it ASAP. So now at this point, not only is processing increadbly late, the quality of the wig is tainted, they lied about shipping, and customer service is mostly crap. And to top it all off, I need this wig on time so I had no choice but accept it as is. And they still haven't shipped it out yet, because it's now Saturday in China. Let's just hope it gets here on time, and everything else besides the now fully purple cap, is perfect or else I'm going to be really, really upset. They should honestly refund me $100 because this is no longer a perfect $500 wig due to the tainted cap. I've learned a lesson from this company. Don't take the risk and get any colored styles, or super intricate cuts. Their stylists are crap. If you're going to buy a wig from them, get one in its rawest form, and get it cut and styled by a real stylist once you receive it. It's the only way to ensure you get a quality product. Basically all natural black and non-cut wigs come in perfect quality, with high grade hair. RPGShow is not all bad, but they can definitely need lots more improvement. Update: The wig finally arrived, and it looks like a complete mess. The cut is awful, dye job is trash, and a complete waste of my money. This wig is not worth the $500 I paid. The wig doesn't resemble the photograph at all. They've just lost a good paying customer, congratulations RPG.

I recently purchased my first human hair lacefront wig from RPGSHOW... I can honestly say I am disappointed. The hair quality looked like pack hair. I followed the exact specifications that Dominique A. who reviewed the hair, had, The wig I requested was 12 inches...it was only 12 inches on the crown, I measured AND compared to a 12 inch bob wig I already have. The rest of the hair underneath was 9 inches and lower as you get to the nape. There were hairs broken and sticking up around crown & part (like pack hair). I have a synthetic unit that looks better than this.