RPGSHOW.COM is a premier full lace and lace front wig company thathas been taking the industry by storm since 2007! With a knack for head turning designs, and a niche for customer care, RPGSHOW.COM proves to be a leader in the lace wig industry! Please note: RPGSHOW ONLY official website is WWW.RPGSHOW.COM
RPGSHOW.COM (rpgshow.com) has 246 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Website
rpgshow.com
Category
Hair Care & Styling
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 55% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Their Hair is good (not the best) but I also noticed That They are ALWAYS mixed with very short hair too which make it often difficult to Flatten and the short hair mixed makes me hate my wigs I bought from them .
PA
PAULINE
I placed an order for a specific wig…
I placed an order for a specific wig and I got a complete different one. The q6is so different, also it carries a terrible smell.
Response from RPGSHOW.COMSep 4, 2026
Dear Pauline
Thank you so much for sharing your experience with us. Your feedback means a lot to us. We truly appreciate your honesty and the time you've taken to communicate your concerns.
We are genuinely sorry to hear about that the wig didn't meet your expectation and the smell mentioned. We understand how disheartening and frustrating this must be for you.
We take this issue very seriously, and we have assigned a dedicated customer service representative to communicate with you via email, and we are committed to finding a reasonable solution that meets your satisfaction. Thank you for your patience. We look forward to the opportunity to assist you further and regain your trust in our products and services.
Warm regards,
RPGSHOW Customer Service
KA
Kay
Quality isn't what it used to be
I've been an RPG show customer since 2011 and have not tried any other wig company. I typically alternate between wigs and braids, mainly wearing wigs and I keep my glueless wigs well maintained; no blow drying, limited heat styling, air dry, finger detangle, I don't sleep in them, condition weekly etc. They usually last me about a year or more. At first all of RPGShow's glueless wigs were full lace then over the years they added tracks to the majority of the wig which was fine as I only wear middle or side parts. The last wig however that I purchased in 2023 I believe was my second Touchedbytim006 or 005 wig tangled and shed so terribly that I would have hair all over my home, the tangling would be so significant that it would embarrassing in public when i took off my jacket etc. I contacted them and they said that perhaps it was due to overprocessing and long shipping time as I ordered a Jet black wig so they offered to send me a natural black wig replacement for free which was great customer service. Unfortunately, that wig also had extreme tangling and shedding and the ends looked fried and had many split ends also over time the natural black wigs turn into a dark brown dull colour. I reached out again and they offered to send me a kit which included a special detangling comb and products but they didn't work. It's unfortunate that at this point I have to find another wig company as I can't take that risk again. $500+ is too much to spend on a wig that sheds and tangles to that extent that is full of split ends. I considered switching to another model but I'm afraid that I'll have the same issues and I'll be out anther $560 having to replace it.
Response from RPGSHOW.COMNov 6, 2025
Dear Kay,
Thank you so much for sharing your experience with us. Your feedback means a lot to us, especially as a valued customer who has been with us for so long. We truly appreciate your honesty and the time you've taken to communicate your concerns.
We are genuinely sorry to hear about the challenges you've faced with both wigs. We understand how disheartening and frustrating this must be for you, especially considering your dedication to caring for your wigs so meticulously.
At our company, ensuring the quality of our products is of utmost importance to us. Each wig goes through a rigorous quality control process to ensure it meets our standards before it reaches our customers. It's perplexing to hear that the wigs you received experienced tangling and shedding issues, as the both wigs were crafted with care and did not undergo over-processing. It is not a common occurrence with our products.
Your feedback is incredibly valuable to us, and we want to work with you to resolve this situation. Are you still using the wigs, and how are they holding up now? If you would like to discuss this further or need any assistance, please don't hesitate to reach out to our customer service team via email. We are here to support you and are committed to finding a solution that meets your needs. Additionally, we are more than happy to provide any additional guidance on care and maintenance to ensure you have the best possible experience with your wig.
Thank you again for sharing your feedback with us. We look forward to the opportunity to assist you further and regain your trust in our products and services.
Warm regards,
RPGSHOW Customer Service
ME
MelG
Custom wig review
Custom wig review! I do not recall the exact name of the wig but it’s a Dominic wig, that I custom colored blonde. It’s really nice!
Csr service: working with ADA is great, she’s detailed, thorough and makes recommendations and suggestions that make sense and that I wasn’t thinking about, she’s very good.
Processing: this is where the ✨ ⭐️ stars dropped off, it takes entirely too long to make my wigs who wants to wait 30-55 plus days just for their wig to be made and then shipped. @RPGshow please improve your custom process timing.
Wig: I like the outcome of the wig. What I notice is the hair on the closure is different from the rest of the wig. Different in that the quality isn’t as good as the wefts. With blonde wigs I feel you all should provide guidance on how to maintain these units. The blonde wigs dry out, they get brassy over time, should the wigs be stored away when not worn or on a mannequin head?. Im not a fan of the draw string concept, I don’t feel it works well. Theres know option to upload photos.
Response from RPGSHOW.COMSep 9, 2025
Dear Melanie,
Thank you for your feedback on your custom Dominic wig. We're glad you're enjoying the blonde color and had a positive experience with ADA.
Your comments about processing time, wig quality, and maintenance are noted. We'll work on improving our processes and providing better care guidance for blonde wigs. Your input is valuable to us! If you have any more thoughts or questions, feel free to let us know.
Thank you for choosing RPGSHOW!
Warmest regards,
RPGSHOW Customer Service
MI
Michelle
Poor service if you have an issue
Yes, the quality of the hair is great - hands down but that is about it. The company is very helpful when you are buying but horribel when something goes wrong.
The return paragraph is just there to make you feel ok.
UPDATE: Issues resolved via my credit card carrier - directly.
I ordered my second unit from them an ordered the pre-cut lace service. The unit was great EXCEPT the pre-cut lace. The cutter just cut all the lace without regards for side burns - it was cut with the skill of a 5 year old.
I immediately contacted them with several pics of my unit vs the unit shown online WITH hair on the sides. I got basically a ball cap of hair with no real options to style the hair up or back.
They finally followed up and let me know they were closed over the weekend and to cancel my PayPal case and they were sorry and would help me. I was gullible and canceled case and then yup they tried to flip the scrip and offer $20 and to keep the useless wig.
I contacted PayPal and that is not a legal practice - DO NOT CLOSE YOUR case ever - I wish I had this advice. There is a work around if they do not comply with a full return at this point - thank you PayPal for the info. and this type of behavior goes on the sellers file.
I wanted an exchange originally because as I said the unit was amazing otherwise. I no longer thrust then doing an exchange so I have asked for a full refund and will purchase the unit without any lace cutting separately.
The fact I was not trying to get money back and took time to take pictures and explain should have been enough to work with me as a valued customer - which I guess I am not.
LESSON - Get your unit, inspect it carefully. File a claim if there is an issue and talking gets you no response. DO NOT CANCEL your claim until the refund or exchange has completed. No matter what they say.
Response from RPGSHOW.COMMar 7, 2025
Dear Michelle,
I'm really sorry to hear about the trouble you've had with the pre-cut lace service on your second unit.
Our team is currently looking into the issue with you and is actively working to address it. Please keep an eye out for emails from [email protected] for further updates.
Thank you for your understanding and patience!
Warm regards,
Customer Care Team
RPGSHOW
AN
Anonymous
Purchased many wigs over the years
Purchased many wigs over the years. The price has gone up faster than inflation and other companies.
Quality used to be great but literally my last few wigs suffered from extreme toxic smell and were nice.
As another review stated - they are using so much chemical to get the hair nice and the smell 'never' washes away. I hated the smell it made the whole room/house stink. So god knows how you are meant to go out in public and not feel ashamed.
On my last few orders I always 'specified'. Please CHECK the hair before posting it and do not post it to me if it smells...cancel my order. That didn't work at all.
The very last order I said please also send me a photo of the hair before posting. They forgot to do so and it arrived stinking! There is no coordination between the website and whichever company they are buying from clearly. I don't know who their supplier is selling toxic wigs.
The 'special' shampoos they offered to wash to rid the smell did absolutely nothing. I tried everything from washing up liquids, fabric conditioners after trying normal scented shampoos etc.... the smell did not shift.
As a result the hair dried out due to constant washing and scrubbing to get this EXPENSIVE wig to work and became a MOP.
I wasted money on the wig.
Time emailing rpgshow complaining (they could have easily replaced it).
Time sprashing it with freshner.
I'd style it for work, head into a meeting and my hair bunched up. AWFUL and so embarrasing.
Haven't bought a wig since but did try to order a few times after and never can bring myself to it.
I know the wigs have one of the best hairlines but the hair ... the smell?
Response from RPGSHOW.COMOct 30, 2024
Hi Dear,
Thank you for sharing your feedback with us. We sincerely apologize for the experience you had with your recent wig purchases. Your satisfaction is incredibly important to us, and we are truly sorry to hear that the quality of the wigs you received did not meet your expectations.
We understand your concerns regarding the strong smell that corresponds to your recent orders. This scent is caused by the use of styling potions by hairstylists during the styling process, and we want to assure you that this scent is harmless to the human body. We take your feedback seriously and will address this issue with our team to ensure that such instances are avoided in the future.
We apologize for any inconvenience caused by the lack of coordination in fulfilling your request to check the hair before shipping and provide a photo. This oversight is regulatory, and we have taken steps to improve our processes to prevent similar occurrences moving forward.
We genuinely appreciate your loyalty over the years and are saddened to hear that your recent experiences have deterred you from making future purchases. We would like the chance to make this right for you. Please reach out to us at [[email protected]] so that we can address your concerns and work towards a resolution that meets your satisfaction.
Once again, we apologize for the inconvenience and disappointment you have faced. Your feedback is invaluable to us as we continuously strive to improve and provide the best possible experience for our customers.
Warm regards,
Customer Care Team
RPGShow
I had high hopes for this lace front wig, but I must admit my experience was somewhat mixed. Upon receiving the wig, I noticed an unpleasant odor, which prompted me to wash it immediately. Unfortunately, during the washing process, I observed significant breakage, especially at the ends. This issue worsened when I attempted to blow dry the hair.
My hairstylist suggested that the hair might be a blend of human and synthetic fibers, though I haven't verified this. Despite my efforts to care for the wig using serums and heat protectants, the hair remained prone to frizz, shedding, and tangling. It's possible that the bleaching process may have compromised the hair's integrity.
On a positive note, the lace on this wig was truly exceptional. It was light, seamless, and nearly undetectable - perhaps the best lace I've encountered on a wig. This quality alone warranted three stars in my rating.
While I had hoped to find an affordable alternative to my usual wig supplier, I ultimately returned to my regular choice. I sincerely hope the company can improve their hair quality to match the excellence of their lace. If they do, I would gladly consider them for future purchases, as I buy wigs frequently.
I share this review with the hope that it might contribute to product improvements, potentially offering wig enthusiasts like myself another reliable option in the future.
It’s important to note that I submitted this review on their website on Aug 28, 2024, but it was not posted. I believe constructive feedback is valuable for improvement, so l am sharing it here instead.
Product: Long Side Part Wavy Champagne
Blonde with Highlights Lace Front Wigs -
RogerMedina018
Response from RPGSHOW.COMSep 14, 2024
Dear Kerysa,
Thank you for sharing your detailed feedback on your experience with the Wig RogerMedina018 from RPGSHOW. We genuinely appreciate your thorough assessment and constructive criticism, as they provide us with valuable insights to enhance our products and services.
We are thrilled to learn that you found the quality of the lace on the wig to be exceptional. Your positive feedback highlighting the lace's lightness, seamlessness, and undetectability is truly encouraging for us. Rest assured, we are dedicated to maintaining this high standard of excellence in our lace quality.
Furthermore,we assure you that our website has always utilized 100% real human hair, and there has never been any mixing of synthetic fibers. We also value your concerns regarding issues such as odor and entanglement. Ensuring that every aspect of your shopping experience with us is satisfactory is of utmost importance to us. To address these concerns promptly and effectively, we have already contacted you via email at [email protected]. We kindly ask you to check your email at your earliest convenience for further assistance.
We sincerely apologize for any inconvenience you have experienced. At RPGSHOW, we are committed to providing exceptional customer service and ensuring that every interaction with our brand is a positive one. Your feedback is invaluable to us, and we are fully dedicated to resolving any issues you may have encountered.
Warm regards,
Customer Care Team
RPGShow
LY
Lynluvzchan
I purchased the Yaki Katybloom007 on…
I purchased the Yaki Katybloom007 on February 2, 2024. Wore it for the first time in March 2024, this year. As of today, May 29, 2024 and 3 months of use 2-3 times per week. Hand washing with air drying, the wig is shedding profusely. So much so, there is a bald spot. I love this yaki texture it's amazing but, this expensive wig has not been worth it. I wish there was a warranty. Beautiful wig but it won't last. I am so disappointed because I love this company. Disclaimer: I have not contacted them about this concern because I don't have the energy to go back and forth.
Response from RPGSHOW.COMMay 30, 2024
Dear Linda,
We're sorry to hear about your experience with the Yaki Katybloom007. Customer satisfaction is our top priority, and we always strive to provide high-quality products. We understand your disappointment and would like to assist you with this matter.
We value your feedback and will contact you by email within 24 hours, so please kindly check your mail box. Your satisfaction is important to us, and we are committed to addressing your concerns.
Sincerely appreciate your continued support and hope to have the opportunity to improve your experience with RPG Show.
Warm regards,
Customer Care Team
RPGShow