Royal BatchReviews of royalbatch.com

I ordered 2 bottles of Crown Royal Blackberry in February with a delivery date of March. On March 13th emailed customer service and was told my order should be here by months end. Months end no order and no contact from customer service. On April 2nd I again emailed customer service and was told I was Number 27 and would be processed with the next available shipment. On April 23 I emailed customer service and was told that now it would be May. May 21st I again contacted customer service. (Not once did they initiate the contact to inform me of their issues)I was told that if I could wait 10-15 more days I would receive my order. 15 days later and I was told the shipment was on the way and would be delivered today. Bullcrap. 100 days and I will not be able to give one bottle as a gift or try the Crown blackberry. Buyer beware

I've ordered from Royal Batch on multiple occasions without issue. One time they were out-of-stock on a sale item (I imagine they go quickly) and I was notified quickly and we updated the order. I use them to stock up on interesting finds since they have great variety as well as my everyday choices. Although I focus on Bourbon, there are a lot of options of various liquors to choose from. I would certainly recommend!

I placed order no. 53423 in March for whiskey bottles with a special batch number. The customer support notified me that batch number could be different than advertised, I asked them to cofirm the batch no. The next the confirmed it and it was not the exact one I was looking for. However, they gave me 10% discount and I accepted it. I received the bottle yesterday and honestly I liked it more than my original choice. Great customer support and whiskey selection. I will come back for more soon. Thank you

Great service and excellent products. I have had no trouble with this company; their diligence and customer support is top tier.

Oh, finally I got my order after along wait,but it was worth it. I ordered Le Portier Shay, actually pre-order, no one else had it except Royal Batch. I am very happy with the services, they sent me updates any time I email them. Cheers

Still waiting. Told it was shipping in March. Last day of the month. Disputing with my bank this is garbage service. Communication is key and if they couldn’t fill my order by the date promised they should have returned my payment.

I am writing to express my disappointment regarding my recent experience with your company. I placed an order [include order number or details if available], which, regrettably, was never delivered to me. While I acknowledge the refund of the $12 shipping fee, this resolution does not address the inconvenience and dissatisfaction caused by not receiving the order itself. The outcome of this transaction has significantly impacted my perception of your company's commitment to customer satisfaction and reliability. It's disheartening to report that, based on this experience, I cannot foresee utilizing your services in the future. I had hoped for a more comprehensive resolution that would reflect the value you place on customer experiences. I urge you to consider the impact of such incidents on your reputation and customer trust

They will advertise something is in stock when in fact it isn't, and then tell you that you will get it sometime the next month but they don't know when. Then to top it off they charge you a processing fee for requesting a refund. DO NOT DO BUSINESS WITH THIS COMPANY!! LOOK UP THEIR REVIEWS ON GOOGLE.