John A B.
An unsealed bottle was sent
Update: 1/21/25 Have edited up to a 3-Star Neutral Rating. Royal Batch has refunded our money since an unsealed bottle was sent. What we learned in the process: Royal Batch is just the middleman (+$$). They use "licensed fulfillment centers" (which was noted on the included shipping paper), so they essentially use "licensed retailers across the U.S. to process" orders, so... to me that means that quality issues are ultimately not in their control. Refunding our money was a fair decision by them. Informed consumers can make their own choices now to use them or not. Original Review: We have bought a lot from this company, prices are very reasonable, and while the shipping times seem off nearly every time, it was tolerable. The most recent shipment was not tolerable. The bottle arrived and was not sealed. Major safety issue here, would you ever buy a unsealed bottle at a liquor store? Many things can go wrong, a safety issue, what if somebody put something in the bottle drug-related. What if they poured out the product and substituted a cheap generic bourbon instead? We ended up pouring out the bottle and are waiting to see how royal batch rectifies this safety issue. Edited from 2 Stars down to 1 Star. Royal Batch was unwilling/unable to provide a refund/replacement because I refused to dig through my trash outside to find the bottle. Beware of buying alcohol online from any retailer for safety reasons, I never will again.
Response from Royal BatchJan 22, 2025
Dear John, Thank you for sharing your feedback. We deeply regret the issue with your recent order and understand the concern caused by receiving an unsealed bottle. At Royal Batch, we take such matters very seriously, and our decision to issue a full refund reflects our commitment to ensuring customer satisfaction. We’d like to take this opportunity to clarify our business model. Royal Batch partners with licensed fulfillment centers and retailers across the U.S. to comply with alcohol distribution laws and ensure timely delivery of a wide variety of products. This approach is common across many industries, including e-commerce giants that rely on intermediaries and logistics networks to deliver their products. While rare, errors and quality issues can occur in any business, even with major manufacturers who sometimes issue product recalls when defects are identified. We always strive to resolve these issues fairly and promptly. We acknowledge the inconvenience you faced and are continuously working to improve our processes and quality checks to prevent such occurrences in the future. Your feedback is invaluable, and we appreciate the opportunity to address your concerns and take steps toward improvement. Thank you for your past support and for giving us the opportunity to make this right. If you have any further questions or feedback, please feel free to reach out to us directly.