Virginia
Good company
Easy to order and received packaged well with no breakage. One star less because was not notified when shipped and it arrived at night for signing! Good thing we were home!!
Response from Royal BatchMay 15, 2025
Thank you so much for your feedback — we’re glad to hear your order arrived safely and was well packaged! Regarding the shipping notification, we do send tracking details to the email address provided at checkout as soon as the order is packed. However, these emails can occasionally end up in spam or junk folders, which might cause them to be missed. We completely understand how frustrating that can be, especially when a signature is required for delivery. We truly appreciate you bringing this to our attention and will continue to look for ways to improve our communication. We're grateful for your order and hope to serve you again soon! Warm regards, Royal Batch Team