Royal BatchWe strive to deliver you luxurious liquors and wines at any moment.We work to deliver the orders of our customers in a swift manner. On top of that, our website provides premium engraving services that will create the perfect gifts for your loved ones
Royal Batch (royalbatch.com) has 53 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Kim
Order status says shipped but according to ups only a label was created on 2/9 still waiting for them to send my item to ups tried emailing royal batch but it comes back undeliverable and tried calling left several messages and no response this place is the worst do not order anything from them
John A B.
Update: 1/21/25 Have edited up to a 3-Star Neutral Rating. Royal Batch has refunded our money since an unsealed bottle was sent. What we learned in the process: Royal Batch is just the middleman (+$$). They use "licensed fulfillment centers" (which was noted on the included shipping paper), so they essentially use "licensed retailers across the U.S. to process" orders, so... to me that means that quality issues are ultimately not in their control. Refunding our money was a fair decision by them. Informed consumers can make their own choices now to use them or not. Original Review: We have bought a lot from this company, prices are very reasonable, and while the shipping times seem off nearly every time, it was tolerable. The most recent shipment was not tolerable. The bottle arrived and was not sealed. Major safety issue here, would you ever buy a unsealed bottle at a liquor store? Many things can go wrong, a safety issue, what if somebody put something in the bottle drug-related. What if they poured out the product and substituted a cheap generic bourbon instead? We ended up pouring out the bottle and are waiting to see how royal batch rectifies this safety issue. Edited from 2 Stars down to 1 Star. Royal Batch was unwilling/unable to provide a refund/replacement because I refused to dig through my trash outside to find the bottle. Beware of buying alcohol online from any retailer for safety reasons, I never will again.
Response from Royal BatchJan 22, 2025
Dear John, Thank you for sharing your feedback. We deeply regret the issue with your recent order and understand the concern caused by receiving an unsealed bottle. At Royal Batch, we take such matters very seriously, and our decision to issue a full refund reflects our commitment to ensuring customer satisfaction. We’d like to take this opportunity to clarify our business model. Royal Batch partners with licensed fulfillment centers and retailers across the U.S. to comply with alcohol distribution laws and ensure timely delivery of a wide variety of products. This approach is common across many industries, including e-commerce giants that rely on intermediaries and logistics networks to deliver their products. While rare, errors and quality issues can occur in any business, even with major manufacturers who sometimes issue product recalls when defects are identified. We always strive to resolve these issues fairly and promptly. We acknowledge the inconvenience you faced and are continuously working to improve our processes and quality checks to prevent such occurrences in the future. Your feedback is invaluable, and we appreciate the opportunity to address your concerns and take steps toward improvement. Thank you for your past support and for giving us the opportunity to make this right. If you have any further questions or feedback, please feel free to reach out to us directly.
Beth A.
I placed an order on Dec 12 (Christmas gift ) it’s Christmas Eve and can’t reach anyone. They gave me a tracking number but never arrived - hope someone is enjoying the bourbon! They took my payment right out but can’t get back to me where my order is. If I don’t hear something soon I will dispute this charge and go elsewhere. Do not order from them.
Coy Wes C.
I ordered 2 bottles of Crown Royal Blackberry in February with a delivery date of March. On March 13th emailed customer service and was told my order should be here by months end. Months end no order and no contact from customer service. On April 2nd I again emailed customer service and was told I was Number 27 and would be processed with the next available shipment. On April 23 I emailed customer service and was told that now it would be May. May 21st I again contacted customer service. (Not once did they initiate the contact to inform me of their issues)I was told that if I could wait 10-15 more days I would receive my order. 15 days later and I was told the shipment was on the way and would be delivered today. Bullcrap. 100 days and I will not be able to give one bottle as a gift or try the Crown blackberry. Buyer beware
Response from Royal BatchJun 8, 2024
Dear Coy, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced with your order. This is not the level of service we strive to provide, and we deeply regret the delays and lack of proactive communication. We understand how disappointing it must be to have waited so long without receiving your Crown Royal Blackberry bottles, especially when you had intended to use one as a gift. Your experience has highlighted some significant issues in our process that we are committed to addressing. Please be assured that we are taking immediate steps to ensure such delays and lapses in communication do not occur in the future. We value your business and would like to make this right for you. To compensate for the inconvenience, we would like to offer you a discount on your next purchase with us. You may reach our customer support at [email protected] to provide with an adquate discount when you plan to place a new order Thank you for your patience and understanding. We hope to restore your faith in our company and provide you with the service you deserve.
Noelle S.
Still waiting. Told it was shipping in March. Last day of the month. Disputing with my bank this is garbage service. Communication is key and if they couldn’t fill my order by the date promised they should have returned my payment.
Response from Royal BatchApr 21, 2024
Hello Noelle, Thank you for sharing your shopping experience on our website. Despite the vendor's confirmation, the unexpected surge in the Crown Royal Blackberry orders nationwide affected the supply. We were able to fulfill +2k orders, and still have another 1k pending. The orders were processed first in first out, but the supply in March was not enough to cover all orders. Checking the status of your order, it seems the order was canceled upon your request and your payment was fully refunded. Let us know if there is anything we can do to remedy your frustration and gain your satisfaction. Thank you
Rania N.
I am writing to express my disappointment regarding my recent experience with your company. I placed an order [include order number or details if available], which, regrettably, was never delivered to me. While I acknowledge the refund of the $12 shipping fee, this resolution does not address the inconvenience and dissatisfaction caused by not receiving the order itself. The outcome of this transaction has significantly impacted my perception of your company's commitment to customer satisfaction and reliability. It's disheartening to report that, based on this experience, I cannot foresee utilizing your services in the future. I had hoped for a more comprehensive resolution that would reflect the value you place on customer experiences. I urge you to consider the impact of such incidents on your reputation and customer trust
Response from Royal BatchApr 21, 2024
Hello Rania, Thank you for taking the time to provide your feedback. As previously mentioned in our correspondence, your package necessitates an adult signature, as outlined on our website. We have furnished you with the tracking information to facilitate your readiness for its delivery. Regrettably, despite three attempted deliveries by the carrier, no one was available to receive the package. Consequently, the carrier opted to return the package to our fulfillment center, incurring shipping fees on our end. Nevertheless, your satisfaction is our priority, kindly reach out to our customer support and we will provide you with a discount coupon for your next purchase. Trust your kind understanding
Tonia R.
They will advertise something is in stock when in fact it isn't, and then tell you that you will get it sometime the next month but they don't know when. Then to top it off they charge you a processing fee for requesting a refund. DO NOT DO BUSINESS WITH THIS COMPANY!! LOOK UP THEIR REVIEWS ON GOOGLE.
Response from Royal BatchMar 19, 2024
Thank you for providing your feedback. Please be aware that the product you ordered was on pre-order with a scheduled delivery in March, as clearly stated on our website. This is a common practice in the e-commerce industry. Regarding order cancellations and refunds, the payment processor deducts a processing fee from any payment received. Therefore, we have refunded you the full amount that we received from your payment. We appreciate your understanding.
Abe
I triedto call royalbatch to find out if they use USPS or a courier company to ship products. To my disappointment, they only use WHATSAPP to receive calls. Freaking scamming pigs. I'm glad I read the reviews first. I DEFFINETLY WILL NOT ORDER FROM SUCH SCUM. Only scammers use a phone app. You people are scum. You need to be shut down.
Response from Royal BatchApr 26, 2024
Hello, Why would you rate us 1 star for not being able to find our phone number, as you are claiming? And why would you send us a very abusive email for this.. this is your email: I tried to call Royalbatch to get some questions answered. I see you only take calls using what's app. Only scammers use a phone app. And, I see the business is located in INDIA. You scamming mother Fuckers. Don't tou cocksuckers make enough money from scamming people with your fake PayPal and IRS scams? You low life pieces of shit. FYI, if you google our business name you will see a phone number attached. A US BASED phone number. There are many other companies online you can purchase from them without any frustration and we suggest that you go and shop there.
