Royal BatchWe strive to deliver you luxurious liquors and wines at any moment.We work to deliver the orders of our customers in a swift manner. On top of that, our website provides premium engraving services that will create the perfect gifts for your loved ones
Royal Batch (royalbatch.com) has 53 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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SHAWN
The Shipping and Tracking process was Flawed. Took way longer than they projected on their site. It was over 2 weeks (20 days) from payment to Receive My Order. I tried to check the shipping status but got delayed responses and they still couldn't give me accurate or updated Tracking information.
Jason P.
Order placed on 6/3 for two bottles. First order after weeks of waiting was damaged in shipping and never arrived. They attempted to ship again, and delivery arrived on 7/3 with one bottle broken cap and empty. Today I accepted a 50% refund on the broken bottle rather than spend anymore time waiting for labels and having to ship the broken bottle back. If it wasn't for the damaged bottles I would continue to order from them. I believe they just need to pack better for shipping and this could have been avoided. I did order the bottle that was broken from a different site today so fingers crossed this one makes it safe and sound.
Response from Royal BatchJul 11, 2024
Hello Jason, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you’ve experienced with your orders. Your feedback is invaluable, and we are truly sorry for the issues with the damaged bottles and the delays. We understand how disappointing this situation has been and appreciate your patience throughout the process. Please know that as a marketplace, we collaborate with several fulfillment centers across the U.S. to process our orders. Each order is shipped from a different fulfillment center depending on the product's availability and the goal of offering competitive prices to our customers. While we carefully select our fulfillment centers based on their high standards and extensive experience with alcohol packaging, unfortunate accidents can occasionally occur. We have already escalated your case with the fulfillment center to improve the packaging process and prevent such mistakes in the future. Your satisfaction is important to us, and we are committed to making things right. We regret that this experience has caused you to seek an alternative supplier, but we hope you will give us another chance in the future. If there’s anything more we can do to assist you or if you have any further concerns, please don’t hesitate to reach out directly. Thank you again for your feedback and for giving us the opportunity to improve.
