Royal BatchWe strive to deliver you luxurious liquors and wines at any moment.We work to deliver the orders of our customers in a swift manner. On top of that, our website provides premium engraving services that will create the perfect gifts for your loved ones
Royal Batch (royalbatch.com) has 53 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Alan K.
Easy ordering process and quick shipping.
Response from Royal BatchDec 18, 2024
Thank you for your kind words! We’re delighted you had a seamless experience and appreciate your support. Looking forward to your next visit!
A K.
This is a legit website to order alcohol and have it shipped to you. I first called to ask a few questions about what I wanted to order, and someone actually answered! I talked to Sam, and he was very nice and helpful which convinced me to place an order. I'm glad I did! My order was well packaged and shipped in the estimated time that I was told. Delivered fast! NO ISSUES!
Response from Royal BatchDec 13, 2024
Thank you for your kind review! We truly appreciate your feedback and look forward to serving you again soon.
Dave
I'm always somewhat worried to receive bottles in the mail. I was very impressed with the packaging of these bottles to prevent breakage.
Response from Royal BatchNov 21, 2024
Hello Dave, We truly appreciate your feedback! It’s wonderful to know the packaging helped ease your concerns. Enjoy your bottles, and Thank you for trusting us with your order! Royal Batch Team
Daniel M.
ordered a bottle at a good price on Nov 6 was delivered safely Nov 14
Response from Royal BatchNov 15, 2024
Hello Dan, Thank you for your kind review! We're glad your order arrived safely. We appreciate your support and look forward to serving you again!
Renaldo M.
Great customer service. One o the few sites to reply to emails
Response from Royal BatchNov 3, 2024
We appreciate the feedback! It’s our pleasure to be responsive and here whenever you need us. Thanks for choosing us!
Jessica H.
I have been purchasing liquors from Royal Batch for several years now. The staff is really friendly and listens to you very carefully before placing the order. They have a really great selection of drinks in their online store. Must give it a try.
Brittany
I received my purchase on time as promised. I read some reviews that made me skeptical so I email customer service who assured me that I would have no problems with receiving my order and they kept their word! I ordered 3 bottles of the crown royal blackberry and I am very happy with my purchase and will continue to do business with them.
Response from Royal BatchJul 11, 2024
Hello Brittany, Thank you so much for choosing to shop with us and for sharing your first shopping experience! We are delighted to hear that you are happy with your purchase. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. We truly appreciate your support and look forward to serving you again in the future. If you have any questions or need assistance, please don't hesitate to reach out.
Jason P.
Order placed on 6/3 for two bottles. First order after weeks of waiting was damaged in shipping and never arrived. They attempted to ship again, and delivery arrived on 7/3 with one bottle broken cap and empty. Today I accepted a 50% refund on the broken bottle rather than spend anymore time waiting for labels and having to ship the broken bottle back. If it wasn't for the damaged bottles I would continue to order from them. I believe they just need to pack better for shipping and this could have been avoided. I did order the bottle that was broken from a different site today so fingers crossed this one makes it safe and sound.
Response from Royal BatchJul 11, 2024
Hello Jason, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you’ve experienced with your orders. Your feedback is invaluable, and we are truly sorry for the issues with the damaged bottles and the delays. We understand how disappointing this situation has been and appreciate your patience throughout the process. Please know that as a marketplace, we collaborate with several fulfillment centers across the U.S. to process our orders. Each order is shipped from a different fulfillment center depending on the product's availability and the goal of offering competitive prices to our customers. While we carefully select our fulfillment centers based on their high standards and extensive experience with alcohol packaging, unfortunate accidents can occasionally occur. We have already escalated your case with the fulfillment center to improve the packaging process and prevent such mistakes in the future. Your satisfaction is important to us, and we are committed to making things right. We regret that this experience has caused you to seek an alternative supplier, but we hope you will give us another chance in the future. If there’s anything more we can do to assist you or if you have any further concerns, please don’t hesitate to reach out directly. Thank you again for your feedback and for giving us the opportunity to improve.
