Rover.com | Pet SittingReviews of rover.com

Have been a dog boarder for a few years with Rover but increasingly tired of their rip-off charges (typically 15%) on BOTH the sitter and the person looking to have their pet boarded. No idea how they can justify the fee given that 99% of the time they do nothing and the 1% of the time when you need their help they are utterly useless (I ended up speaking to a young intern in the US on their so-called 24 hour "emergency" line who was well-meaning but could offer next to nothing to assist). Boarders - find other ways to advertise, owners simply book direct with a local boarder, there are plenty about.

This is the first time we have used Rover & will never ever use them again! We met the Rover petsitter this morning, she had a very aggressive dog that almost attacked my small dog that was in my arms when I approached their front door, then she proceeded to slam the door on me probably to protect me and my dog! She took the booking knowing we had a small dog. I am concerned about the way Rover vetts its petsitters, I rang the Help Centre and spoke to Ven who was unable to give me any information about this and hung up on me when I asked too many questions. I then tried to report this safety issue so that no one else would have the same traumatic experience and got nowhere, just got referred to an article by the virtual agent even though it said, ‘if I can't help, I'll connect you with someone who can’! They say that ‘The well-being of pets is our top priority’ but I don’t believe it!

Erg misleidend. Deze app rekent voor de eigenaar 15% servicekosten met een maximum van €49. Wat ze nergens duidelijk melden is dat de oppasser óók 15% van het bedrag inlevert, dus er worden dubbele servicekosten ingehouden. Op het betaaloverzicht van de oppasser staat namelijk nergens vermeld dat de eigenaar ook servicekosten betaald. Op een boeking met vraagprijs €480 betaalt de eigenaar €529 terwijl de oppasser maar €408 ontvangt. Dat is gewoon niet transparant. Reactie van support: ‘dit staat letterlijk in de servicevoorwaarden’. Nee, er staat nergens in de voorwaarden dat er náást de servicekosten voor eigenaar óók servicekosten voor oppas gerekend worden.

Bonjour moi cela fait un an que je suis sur rover et j'ai eu que un client car beaucoup de clients me contactent pour dire oui et pour réserver et au final ils ne viennent même pas résultats des courses cela fait que je perds toujours des places même je trouve que l'assurance qu'ils enlèvent pour le service est cher franchement les clients ne respectent pas je trouve que quand on réserve c'est qu'on réserve on n'allume pas la dernière minute une personne est venue chez moi à déposer son chien et quelques minutes après elle a décidé de reprendre 😡😡 je ne comprends pas beaucoup de choses à dire mais c'est une application qui promet avoir des clients et exetera au final depuis un an j'ai eu qu'un client très déçu

This app has always been good to me in the past however this week my dog was booked in for boarding all week and within 40 minutes of dropping my dog off I had to collect him due to the sitter dog, upon emailing rover in order to receive a refund in order to book a new sitter, I got told the £200 I paid would be returned but would take up to 10 days and it wouldn’t be the full amount as the sitter had my dog from 8-2.30 when in reality it was 1.30-2.20. Following explaining I needed the refund asap in order to book a new sitter as I’m not in a position nor have a spare £200 to pay for a new sitter. Because of this alongside been down £200 for a sitter that didn’t look after my dog, I’m also going to be down a weeks wages which is going to have a serious affect on my everyday life. Will never use this app again and will ensure this review is posted on all sites and pages. Not everyone is in a position to has unlimited amounts of funds, some people have to live paycheck to pay check and can’t always make it. Not regards for vulnerable people

Consumer and sitters beware, their algorithms dictate which sitters you’ll see and don’t offer search features like distance nor the option to search on someone’s name, both of which would be useful to both sitters and owners. It’s all a game because they want sitters to spend $ to prioritize their profile which is beyond all the 20% fee they receive from sitters rates and 11% admin fee. Unfortunately Rover's response did not address main concern, the algorithms.

The color match is perfect but the packaging could have been better. One corner was a slight bit bent

Fantastic! I found a dog sitter in my neighborhood and she was great. My dog was well cared for and I got photo updates daily. I would use this service again and highly recommend Rover!