Rover.com | Pet SittingReviews of rover.com

They bill you even if you have to cancel. In my case they billed me half the amount. You got me once, but never again.

Je suis très déçue par cette application qui ne tient pas ses promesses. Ils encaisse juste l inscription et rien n est fais pour facilité les contacts. Je n’ ai eu aucun contact, aucun message. Ils mettent automatiquement pas de nouveau client alors qu on commence . Je ne conseille pas ce moyen pour faire garder vos animaux . Beaucoup d énergie pour aucun résultat .

I had an issue with my dog sitter and Rover did not correct the issue. Not only will I not use Rover but I will tell my friends to never use Rover again.

If you are a sitter who actually cares about pets and trying to help owners in tough situations, beware of Rover’s policy enforcement. ​I was recently penalized simply for trying to be transparent, honest, and helpful to a client whose situation fell through—even though I was pointing them toward solutions to help their pet. Rover strictly forbids sitters from providing meaningful help or guidance if it doesn't fit neatly within their app parameters. From now on, I have to tell owners that Rover's rules prevent me from offering support, leaving them completely on their own. ​Meanwhile, sitters who routinely take business off the app escape any consequences just by hiding their messages. Rover has made it abundantly clear that they prioritize rigid policy over sitter integrity, client care, and genuine trustworthiness. Good, honest caregivers are penalised here; proceed with caution.

I would give a zero, but that wasn't an option!

Good experience for the most part, though their customer service was very rude, unhelpful, and passive aggressive. The sitter I hired through their site seemed to have forgotten a drop in visit on one of the days, since they didn't check-in on the Rover app, and naturally I was horrified as to what that might mean for my cat who was home alone waiting for his food and water. After contacting Rover, instead of making an effort to ressolve the issue directly with the sitter asap as it was literally a live or death situation, they went through the motions of "have you tried calling your sitter?" and "please contact your sitter directly". The sitter eventually returned my calls and messages after a few hours, allegedly claiming she "forgot to check-in, but did actually do the visit" though there is obviously no way of verifying this since she didn't upload any new pictures either, so she very well may have not done the visit all together! I'd recommend other sites if customer service is really important to you. I think Rover is the Uber of pet sitting apps as far as that customer service and reliability goes.

​I am updating my initial 5-star review to a 1 star due to a serious breach of trust regarding our dog's safety. ​When we picked him up on Sunday, the sitter casually mentioned he had "run away for a minute." By Monday, he began scratching, and by Tuesday, his chest, stomach, and inner thighs were severely inflamed. On Wednesday, right before taking him to the vet, I called the sitter to ask what he could have touched. Only then did she reveal that he hadn't just run away briefly—he had run into woods filled with a significant amount of poison ivy and poison sumac. ​Had we been informed the day he ran off by the sitter, we would have had her bathe him right then to wash off the oils until we got back in town. Because this critical information was hidden from us, we lost days of treatment. Our fur baby is now in extreme discomfort, severely inflamed, and barely eating despite medication and baths. The Vet gave him a steroid shot that would last 5 days, antibiotic shampoo and spray. We paid for this visit that was more than a financial cost but an emotional one to see our fur baby going through so much pain. My daughter and I are deeply hurt by the dishonesty. We loved our sitter and we even tipped her initially, but after learning new information today about poison ivy and sumac, it came across as unprofessional and dishonest. Hiding safety hazards and minimizing incidents is unacceptable when caring for family.

We’ve used Rover successfully and without major issues for several years and with multiple pets. Our recent experience was terrible and boils down the sitter. While this person might have worked well for other pet owners in the past, for us it was a bit of a nightmare. To add insult to injury, she wrote feedback about us that wasn’t factual and I don’t have the ability to even address it. We will not be using Rover again and have deleted our account due to our experience. My main feedback would be to quadruple check and vet your sitter thoroughly (we had met in person and messaged for two weeks ahead but still ran into issues) prior to booking.