Rover.com | Pet SittingReviews of rover.com

Is so horrible that you don’t do a background check in the owners, their pets and their homes. There is not safe in this app. I accept a housesitting for a dog and it was not the owner of the dog that received me in the appartment, it was her 87 years old mom. The owner was in a trip and they didn’t told me about this. The appartment looked abandoned. It was so dirty everywhere and the places where the dog sleep it was so dirty. It looked like the owner wasn’t months in her home. The garden plants had grown so much that it was noticeable that someone wasn’t living there months ago. It was an uninhabitable place. I contacted rover since last night and no one has talked to me back. I cancel the booking for obviously healthy reasons. *Update: The team of Rover in Italy contacted me apologizing but for now they are only paying me for one day of house sitting less the fees!! Is nothing for all the things I had to pass. Even I clean the apartment when it was not my responsibility to do it. I need at least a compensation of all the bad situation. I’m losing my day recovering sleeping and tiredness because I couldn’t sleep because of the bad odor and all the dirty and dust.

We asked an aquaintence who uses Rover for a sitter recommendation for our 15 year-old senior dog (short-legged Jack Russell) & 15 year-old senior cat. They pointed us to a 5* top rated sitter they had used on Rover a number of times. We met the sitter months in advance of the holiday and booked her in. She was great with communication and sharing photos. Day before we came home she detailed that there had been an incident with another dog during a walk and there was a small mark on our dog but she was acting normally and didn't need to go to the vet. When we got home the next day we could see that our dog wasn't quite right and we made a vet appointment for the next day. We weren't upset with the sitter. A skuffle with another dog could happen to anyone. I wrote a positive review for her. Took our dog to the vet and let Rover know about it (discovered the sitter should have told them about the incident herself), and we asked the sitter to share back more details. She repeated vague phrases which started to make me uncomfortable. I decided to look at our doorbell video to see how our dog was the day of the attack. We were shocked to see at 11:11 only 10 minutes after she said our dog was attacked, she has opened the front door and is standing well into the doorway. Our dog is 7, 8 feet away on the pavement and refuses to follow the sitter into the house. The sitter looks frustrated and annoyed, tugs on the lead, pulling our dog inside. Hardly how you expect someone to behave after a senior pet in their care was just bitten. We went back to see when she had left the house and got a 2nd shock to see that it was 06:46. We discovered after looking through all the footage when we were away that one day she brought a large spaniel/setter type dog into our house multiple times with one stretch for over 5 hours. We confronted the sitter with what we had discovered, and she replied we had every right to be upset (so nice of her). She still flat-out refused to detail the timeline of the day our dog was attacked from the time we know she was out of the house 06:46 - 11:11. We believe the sitter takes multiple bookings. Home sitting for one family, boarding and dog walking from someone else, and she mixes the animals together and hopes for the best. When we asked Rover if it is possible for sitters to do this- take one home sitting booking and another dog walking or boarding for the same day, customer service wrote, “Sitters on Rover can offer multiple services, but they are expected to manage their calendar and bookings responsibly.” We shared all of the doorbell footage with Rover and they can see in the chat the sitter admitting bringing a strange dog into our home without permission, endangering our dog and cat. Rover did process paying us back for the vet so we are not out of pocket and they removed the positive review I left for the sitter. They were quick to respond to my emails and the gentleman working our case on the Trust team even called me to check in and share next steps. However, they have not let me write a new review for the sitter, and she is still on the platform available to take bookings. If another animal is hurt while in this sitter's care, Rover is complicit. Our old lady pup has recovered from the dog bite and our cat has been acting extra needy but is okay. We are beyond thankful as it could have all been so, so much worse. ____________ Response to Rover comments: Ooof Rover... Perhaps have a real person look at your replies before you let your bots publish? This response doesn't do you any favours. And if the reply is a real person, you are doing an excellent job of making my argument that your service ought to be avoided full stop. _______________ Update 2.0 I am so annoyed I didn't screenshot what Rover wrote in response previously. They have updated their comment to still be sufficiently vague but a softer touch but with no real content. Sort of how they respond to their sitters breaking their T&C's...

Siempre he usado gudog y me iba genial hasta que lo compró rover, comisiones abusivas, y esta mucho peor organizada la app

Al momento ho usato Rover per lasciare il mio cagnolino per periodi brevi durante le vacanze. Per 2 volte gli anni scorsi l'ho lasciato in giornata, lo scorso mese l'ho lasciato addirittura 3 giorni a casa del sitter. Esperienza ottima perché è possibile restare in contatto con chi vi guarda il cane tramite chat e foto. Il servizio è attivo in molti Paesi europei, fatto in Italia e Austria. Purtroppo ancora non c'è in Ungheria, mi auguro i Pet Sitter aumentino!

This was my first time using Rover, and the overall experience was nothing short of excellent and incredibly easy. My caregiver was so sweet and went above and beyond the services I requested. I felt completely at ease knowing my dogs were in such caring hands. I’ve already booked the same caregiver for my upcoming vacation because the experience was that great. I’ll definitely be using Rover for all of my pet caregiving needs moving forward!

I have had repeated good experiences in multiple locations with pet sitters hired through Rover.com. I have used drop-in sitters and sitters who stay in our home, all with good results. All of the sitters have maintained the requested schedule and tasks and have treated our home and pets very well. Our latest overnight sitter even managed to charm our elderly cat, who previously had never shown herself to anyone but me and my husband, no matter how long we were away. We hope to have him back to care for our pets in the future.

Robert and Christopher in in Parrish, Florida did a great job taking care of bunny and guinea pig. They're super sweet and they doing really nice job

Lexi is dependable, kind and caring when taking care of my cats. I know my cats are in good hands. I received updates and pictures after each visit. I know I can take a worry free vacation when Lexi is caring for the cats. My cats love her. My cats at times won’t even acknowledge me when called. Lexi has the cats getting belly rubs. I teased her about them not being our cats because they don’t do that with me and run from strangers. Im so lucky to have her. She has become our go to cat sitter and will definitely use her again.