Debbie
Excellent when things go wrong!
I left our pets and home with a housesitter through Rover. I've had numerous housesitters over the years and bar one cancelling a few days before they have been generally great. I decided to pay through Rover this time so I could ensure happy pets, a clean home as we left it, garden watered and no stress. We came back to underfed cats, no water and a filthy home. However what I would say is that once I'd spoken to someone at Rover about this they went out of their way to help. I had numerous forms to fill in but a sole contact, Michelle. We ended up with a full refund for the stay and the emergency plumber bill paid (bar £50 they keep for a premium). It was a nightmare honestly but I would definitely use Rover again. When things went wrong, they did their best to sort it out understanding that your home and your pets are of utmost importance. Rover gets it, so please only become a sitter if you are genuinely in it for a love of animals and an opportunity to live somewhere lovely and new for a time and return it in the same state you arrived in. Many thanks Rover. ps I can't give 5 stars due to the terrible issues with the sitter but otherwise I would....
Response from Rover.com | Pet SittingJul 28, 2025
Hi Debbie, we are very sorry to hear that this has been your experience. While this is not the typical Rover experience, we take feedback seriously. If you would like some help with your sitter search in the future, let us know, and we'd be happy to help. You can reach our Rover Support team at 888-453-7889. -Lexie