Rover.com | Pet SittingReviews of rover.com

It’s ALL run by bots which is okay till it’s not. I have spent too much time trying to get a question answered. If a question doesn’t match up with their system choices there is no way to speak with an actual person. I found a customer service phone number and called but my question didn’t fit the 3 choices offered by the automated answering system so I chose one just to try asking someone how to resolve my problem. After a wait for someone to answer, I was disconnected. Bad.

The promptness of their replies and the great rapport between their employees and animals are two reasons why I continue to use Rover.

Je suis dogsitter sur Rover et je suis extrêmement déçue de la plateforme. Rover ne protège absolument pas les pet sitters : • Ils refusent d’effacer un avis faux et diffamatoire laissé par un propriétaire, même lorsqu’il est injustifié et qu’on apporte des preuves. • Même avec des dizaines d’avis 5 étoiles, un seul avis négatif (même faux) fait chuter la note globale, et il devient alors impossible de retrouver une note de 5/5. C’est profondément injuste. • Les frais engagés par les pet sitters (dommages matériels, nettoyage, pressing, produits spécialisés, etc.) ne sont jamais couverts, malgré la commission importante prélevée par Rover sur chaque garde. • Le service client donne l’impression d’être uniquement là pour protéger l’image de la plateforme et les propriétaires, jamais les pet sitters. C’est très décourageant pour ceux qui s’investissent au quotidien dans le bien-être des animaux et qui font tout pour offrir un service de qualité. Rover devrait revoir en profondeur ses politiques afin de protéger équitablement les deux parties.

I feel badly to leave such a poor Rover review, as the people I chat with who are on the Rover support team truly couldn't be nicer, and I've had great experiences as a dog walker! I enjoy most of what Rover does minus a few small glitches, BUT I feel that I and my clients are being scammed, and have been scammed for years without my ever knowing it!! I finally just realized a HUGE discrepancy, where Rover is essentially stealing from both paying clients and Dog walkers/ sitters alike!!! There AREN'T taking just 20% (which is already a lot) per dog walk, they are actually taking 31% per dog walk and are HIDING the discrepancy so neither the dog walker/ sitter nor the client realize it!! Using my own profile as an example: Clients searching on Rover for a dog walker seeing everyone's profiles online, says I charge $23 per dog walk BUT I actually only charge $20 per dog walk! On my profile that only I see, where I set my rates, it shows that I only charge $20 per walk and Rover takes their supposed "standard" fee of 20% per walk, so it shows the calculation that I only receive $16 per walk. So on my end I see a $4 charge per walk that Rover takes, BUT they are really taking $7 per walk without my knowledge, because they are hiding an extra hidden 11% fee that they only show on my public Rover profile, and they don't mention this discrepancy, so unless dog walkers/ sitters look explicitly, they wouldn't be aware of the extra charge. $7 per walk taken as Rover's commission seems ridiculous to me, and I most of all really dislike that they hide and make it seem as though the added 11% ($3 in my case) per walk goes to the walker and not to them. So they are taking an extra $3 per walk on top of the $4 without my knowledge or consent or any walker/ sitters knowledge whatsoever!! I called Rover right away to clarify, and yes they do in fact admit to charging an extra hidden 11% that they say is "needed for their company," but I'm shocked that they would try to tack it onto dog walkers/sitters and make clients believe that it goes to walkers when that hidden extra 11% fee (in my case extra $3 PER WALK, and for other walkers/ sitters would be more or less depending on what they charge) doesn't at all!!! After years as a dog walker with Rover, I had never noticed this before, I'm guessing almost no one does, I'm so disappointed that Rover is being purposely misleading in this!! I told Rover support that for that added HIDDEN 11% charge onto their Rover dog walkers, and from the pockets of clients, they should at least charge that separately and not show that on dog walker's profiles, as that money has nothing to do with us, and Rover does that so clients THINK that money is going to the dog walkers, but it's really going only to the Rover company instead!! If they need to take more from clients, they can at least put that extra fee from their end and not tack it onto the dog walkers profile, when the dog walker has no idea whatsoever about that added charge (11% )! By doing this, Rover makes it seem as though the dog walker is the one asking for and receiving the extra 11% of charges which is awful!! 31% commission per walk on dog walkers/ pet sitters seems outrageous to me and the fact that it's done in such a hidden and misleading way makes it so much worse. Completely unethical!

During my dog's stay with a sitter I hired through Rover, she unfortunately got injured and now requires leg surgery and extensive aftercare, costing over $5000. Despite Rover's guarantee to cover all veterinary visits and care, I have received no reimbursement. Their customer service has been extremely disappointing. I strongly advise against using their services.

A great way to set up pet services. There are a lot of caregivers to choose from and select. Open and easy communication with the pet sitters. Gives peace of mind with detailed information about caregivers.

I had a stomach flu and had to cancel my trip. I had booked the sitter for the following week and cancelled on Sunday. When I checked my bank account, the entire amount was deducted from my bank account card BEFORE services had even begun. After I cancelled, they only refunded 50% of the whole weeks charges and kept 102.00. The cancellation fee is hidden, of course, and you have get directions on how to find it. The sitter was fine. but I will be looking elsewhere - Rover doesn't bother with customer service - there is only a woman in the Phillipines reading a script and an online bot.

Rover was easy to use and let us find great a great dog sitter easily.