RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

Roundpoint is defrauding customers and needs to be audited. Roundpoint is defrauding consumers by failing to post payments in a timely manner and charging consumer's unearned late fees. Further Roundpoint is violating IRS rules by failing to produce form 1098's in a timely manner. I have multiple loans with Flagstar and Roundpoint. I mention this because they are both located Dallas Texas. Somehow my payments to Roundpoint which are mailed at the same time regularly are not posted until 3 to 5 days after Flagstar posts their payments. In addition to the CFPB please file complaints with the Texas Attorney General consumer portal.

Called to speak to someone regarding a $70.00 monthly increase in mortgage payment and was told I was #286 in line for a call back.....that was 4 hours ago. Did not choose this company but my mortgage was sold to them by Fleet Bank and unfortunately, I'm stuck with them after 6 years of excellent customer service with Fleet.

Terrible company to deal with. Trying to contact them to correct their errors is just a runaround. Avoid! In response to their comment below: I'm not wasting any more of my time with your company. Perhaps your "unusual call volume" delays on hold is because you're not solving your problems the first time.

Roundpoint purchased my loan on the secondary market. Have had a horrible experience with them, they don’t answer their phone, and when I dialed “1” to receive a call back I was 527th in line (not joking). They don’t sell any loans on the primary market so they have no reason to provide good customer service or an online portal that is user friendly. It’s unfair to borrowers that we have no escape clause in working with awful companies such as Roundpoint. I’m stuck with them unless the loan is paid in full or refinanced at a higher rate. My husband was assured on the phone that our payments were set up for auto pay, however the payments weren’t deducted as promised and Roundpoint reported us to the credit agencies for late payments. Our credit dropped from perfect to 663. Have had perfect credit our entire lives. Will take us 2 years to build back our credit. I disputed this with Roundpoint twice and was denied both times, as they said they did what they were required to and they’re not willing to remove the late payment reports. Of course, why would they help us? We are forever stuck with them. They make their money off of us regardless.

Absolutely the worst company I have ever dealt with. Trying to settle an estate after a family member passed. My parents were made beneficiaries to this property according to our state’s laws. I have power of attorney due to one parent having dementia and stage 4 cancer. Cannot make the “representative” understand that I have to speak for that parent. They continued to state that this parent needs to call them!!! Aggghhh!!! After an hour of giving information I was told the computer messed up and information had been erased. I was asked (by a financial institution no less) to email names, mailing addresses, FULL SOCIAL SECURITY NUMBERS, and phone numbers to them!!! They are truly the Burger King of mortgage companies.

Horrible customer service. The rudest person i have ever talked to over the phone. Do not use them

Flagstar Bank transferred my mortgage to Roundpoint LLC in 2023. As far as I can tell the transfer went smoothly, but I need to talk to a representative at Roundpoint LLC about tax implications. I logged on and to my surprise they don't have a phone number or chat option on their website. I looked up two phone numbers online, and both numbers were out of service. They had a link on their website to post a question, I requested a representative call me. So far no return call. I get the sinking feeling this company is trouble, and I'm worried about them about them holding my mortgage. I have no trust at this point.

Worst company ever. No customer service and no one answers the phone.