RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

Refinance if possible as soon as you can this place sucks and always has!!! I work on the road so I don’t always get to check my mail or get emails have the time. Get sold to these people and right off the bat get charged 75$ dollars in late fees in this screwed up economy.

I switched my insurance and paid it completely for the entire year; and I provided my insurance detail and coverage page including receipt to Roundpoint mortgage. I was told by one of the RoundPoint representatives that the new EMI will be updated in 3-4 days. I called Roundpoint back after 10days and came to know that the information is not updated yet. On the 14th of June, I checked my RoundPoint account and found that the EMI has decreased and only part of the homeowners’ insurance is removed. Contacted RoundPoint again and a representative advised me to wait another 7 days for the numbers to be updated. RoundPoint keeps fooling its customers and pushes them Round&Round or their employees are inefficient?

My mortgage was just sold to RoundPoint and I was not made aware from my previous bank. I tried desperately to contact the customer service. There is one phone number, while you can pay the mortgage I can't speak to a live person on that number. It is frustrating, also I have not received a prompt email that I paid, so, while I paid I now have to wait for a letter to actually see my payment?? My previous bank was so much easier to deal with, not a good start.

I am set up for autopay, and ever since Roundpoint bought my mortgage, my payments have been delayed 4 & 3 days late. I changed my payment method and cannot delete the old payment method even following the customer service representative's instructions. Customer service must change their scripted how-to and what-to-do messages as the script leads nowhere.

they are horrible. don't use them. if your loan gets transferred to them consider robbing a bank and paying off the loan so you don't have to deal with them. sure, you may end up in prison but it will be a better experience than dealing with their customer service. Bre. M. was the last person I spoke with. she was quite pleasant but unauthorized to be useful or make up for any of the pain. they must be stopped. anyone who can choose to not do business with them should avoid it.

My mortgage for a rental property was sold to RoundPoint in October of 2023. The original notification was sent to the rental property (where it was seen as junk mail by my tenants). Not being informed our mortgage was moved (no phone call, no emails or voicemails), we continued to autopay our old lender. We only discovered our loan had moved when RoundPoint sent us foreclosure warnings via certified mail in January. The balance was immediately paid as a result and auto payments to RoundPoint were set up. However, they filed a 60 day late payment with all the credit agencies. So after submitting all my documentation with RoundPoint and a few conversations showing the clear issue (and that we were continually paying our mortgage to the old company), they refused to retract the 60 day late penalty. My credit score went from 780 to 620. Where it will not go back to being high again until 2030 according to an Experian agent. RoundPoint's agent response to me was 'if we retracted this for you, we would have to do the same for everyone else.' They appear to operate that all late penalties are equal. And to casually treat it as such feels predatory in nature given the harsh credit consequences. Especially given that the thin line between a perfect credit score and one with RoundPoint Mortgage is a letter appearing as junk mail getting opened by your tenants. Do better RoundPoint. And please start by restoring my credit to where it should be.

What a terrible loan servicing agency to get stuck with!!!

I was suffering the brain fog associated with Covid. This caused me to fall behind on my mortgage, and eventually let to foreclosure. I was unable to get online to pay my mortgage, and found it difficult at best to call them due to work schedule. They had completely blocked my online access. Then they filed foreclosure and I had less than a month and a half to get fully caught up, despite the brain fog I had informed them about. Now the place went to foreclosure even though I begged for even one week extension, as I had the money to pay but it was in investments and not immediately available. So I, along with my 7 year old son, are soon going to be without a place to live, just because they were unwilling to work with me for even one more week