RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

We are extremely disappointed with RoundPoint Mortgage Servicing. During the 2025–2026 policy term, our homeowners insurance overlapped with the coverage RoundPoint had arranged, and we were charged an additional $100 per month from its internal insurance. To prevent this from happening again during the 2026–2027 term, we asked our insurer to send RoundPoint the declarations page before the new policy began. We also held a three-way call with our insurer and RoundPoint and were verbally assured that the documents had been received and that we would not be charged for RoundPoint’s insurance again. Despite those assurances, the same charge has appeared again. When we contacted RoundPoint, we were repeatedly transferred between departments without a resolution. This experience has seriously undermined our trust in the company, and we are now considering paying off our mortgage in full to avoid further charges. We urge RoundPoint to investigate this matter, remove any improperly applied insurance charges, and provide a clear written explanation of how this happened despite the steps we took to prevent it.

I am extremely disappointed with my experience with RoundPoint and their complete lack of compassion toward our family. We had a three-week lapse in our flood insurance during an incredibly difficult time in our lives. We had a newborn baby, and at the same time our 2-year-old needed surgery. I explained all of this to RoundPoint and asked if they would consider waiving the $200 charge as a one-time courtesy. I wasn't asking them to ignore their policies. I was asking for a little understanding and compassion given the circumstances. There was no flooding, no damage, and no claim during the three-week period, and our insurance has since been corrected. Unfortunately, I was told they would not make any exception and would not waive the $200. What bothers me most isn't even the $200 — it's the complete lack of empathy. After explaining that we were dealing with a new baby and our young child undergoing surgery, I expected at least some willingness to work with us. We've been making our mortgage payments and doing our best to keep everything in order while dealing with a very stressful situation at home. Being told that there was simply "nothing they could do" over a $200 charge was incredibly frustrating and disappointing. Because of this experience, we are now seriously considering looking into our options with another mortgage company. A company that handles people's homes and mortgages should understand that sometimes life happens. I hope someone at RoundPoint sees this and realizes that customer service should involve more than simply quoting a policy. Sometimes a little compassion goes a long way.

After five years of making every mortgage payment on time, I have completely lost trust in RoundPoint because of how they handled a payment issue and the resulting reversal and late fees. About a month before the payment was due, I added a new bank account through their website and set it as my primary payment account because we were moving our funds out of our old bank. Despite that, the payment was pulled from the old account and returned for insufficient funds. When I received the reversal notice, I logged in to investigate. My new bank account was visible, but the dashboard showed my next payment was due in October, with no clear indication that September’s payment was still outstanding. I also deleted the old bank account to prevent another withdrawal from it. Earlier this year, I had received incorrect payment alerts and mailings that required two phone calls to resolve. Representatives told me everything was fine and to ignore the automated notices. Given that experience and what the dashboard showed this time, I believed the issue had been resolved. After another alert later in September, I called and learned the payment was still unpaid. When I disputed the fees, I was told they could see when I deleted the old account but had no record of when I added the new one. I was also advised to reinstall the app, even though I explained I was using their website and refreshing the page. After I made the payment, the dashboard then showed my next payment wasn’t due for another two months, adding even more confusion. RoundPoint refused to waive the fees because they did not consider this their error. But what about the misleading payment information on their website and the missing account-change records? I added my new bank account and set it as primary a month in advance. Their system still pulled from the old account, and their dashboard failed to clearly show that the payment was outstanding. Now I’m being charged fees while RoundPoint refuses to take responsibility or explain why the payment was pulled from the old account in the first place. After five years without a single late payment, being dismissed like this is incredibly frustrating. I expected them to investigate what happened and correct the fees. Instead, I’m left questioning whether I can rely on anything their website tells me or trust them to handle my mortgage properly. My trust in this company is completely gone.

I am not surprised to come here and see that they have such poor reviews. I was just on hold with them, and then they disconnected. I have been trying to tell them I have insurance on my property, and I have already uploaded the evidence of insurance to the webpage they are directing me to. However, they continue to send me notices threatening that they will purchase expensive insurance on my behalf if they do not receive the evidence of insurance.

I make extra payments and they refuse to drop my pmi until the loan is expected to hit 80 percent which is in 5 years but I'm already below that. They want me to pay up to 500 dollars to get a new appraisal to drop it.

Roundpoint didn’t pay my homeowners insurance, and issued they own policy. They never told me were the money went, that they didn’t pay. They raised my escrow payment by $500.00 for the next year. Today I got a phone call that they were referring on insurance company to replace my insurance company. They can’t tell me where the money they stole from me is, and want to refer an insurance company to me. No thank you!

Maira me atendio muy bien fue muy amable y se tomo todo el tiempo para explicarme los detalles.

Update 9/10: Surprise! They emailed and said they would not waive the fees. RUN AWAY AND STEER CLEAR FROM THIS COMPANY! Update 9/10: RoundPoint publicly stated that they would contact me directly to resolve this matter, but I have not been contacted. I also sent a formal written request to their Customer Resolution Team on Tuesday and have received no response. I will update this review if and when RoundPoint actually addresses the issue. I have never been late before. A bank error caused an issue with my mortgage payment, and despite explaining the situation, RoundPoint refused to waive the late fees. I was even told by one representative that fees can be waived under special circumstances, then later told they don’t waive them at all. First-time mistake or regularly delinquent, apparently you’re treated the same. Glad to see I’m not the only one leaving a review about this. RoundPoint, fix your customer service and stop hiding behind an offshore call center.